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AccorHotel
Front of House Luggage Porter, The Savoy HotelAccorHotel • London, England, UK
Front of House Luggage Porter, The Savoy Hotel

Front of House Luggage Porter, The Savoy Hotel

AccorHotel • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

Job title: Luggage Porter

Department: Front of House

Inspired & supported by: Head Porter

Salary: 31051 (including service charge)

Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.

You will be accountable for:

  • Ensuring the delivery security and storage of guest luggage and belongings
  • Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
  • Working closely alongside the Front of House team to assist with a wide variety of guest requests
  • Always putting our guests first

Your key responsibilities & contribution will be:

  • To provide a seamless luggage service while assisting with the arrival/departure experience.
  • To accurately record all guest luggage and to ensure it is handled and stored securely
  • To engage enthusiastically in guest interactions demonstrating knowledge and personality
  • To use correct lifting and carrying procedures
  • To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
  • To have thorough knowledge of hotel services facilities and local area to share with our guests
  • Polishing guest shoes
  • Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
  • Provide errand services for guests as requested
  • Carry out wrapping and packing of parcels
  • Sort the incoming mail and deliver to the designated areas
  • To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
  • When accepting a vehicle ensure relevant checks are carried out and recorded
  • Other duties as specified by Guest Experience leadership

Qualifications :

What you will need to do this role:

Essential:

  • The ability to prioritise and organise yourself
  • Warm enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Able to work under pressure and at high speed.
  • Frequently kneeling pushing pulling lifting carrying reaching standing and walking.
  • CAN DO attitude and able to adapt to changes
  • Problem solving abilities
  • Attention to detail
  • Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
  • Flexibility to work different shifts

Desirable:

  • 1 year minimum experience in the hospitality industry preferred.
  • Experience in valet parking

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


Additional Information :

Whats in it for you

  • Competitive salary pension and life assurance
  • 3133 days of holiday (including public holidays)
  • Cashback for wellbeing/healthcare expenses & Perkbox
  • Exclusive discounts:
    • Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
    • 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
    • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
  • Free stay at The Savoy after probation
  • Colleague restaurant interfaith prayer room and wellness room
  • Laundry services for all colleagues
  • Gym access cycle-to-work scheme and Virgin Active membership discount
  • Season ticket loan for commuting
  • Employee assistance program
  • English classes optician reimbursements and local discounts for F&B and retail


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Front of House Luggage Porter, The Savoy Hotel • London, England, UK

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