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Zephyra co
Entry Level Travel Coordinator remoteZephyra co • London, England, UK
Entry Level Travel Coordinator remote

Entry Level Travel Coordinator remote

Zephyra co • London, England, UK
30+ days ago
Job type
  • Full-time
  • Remote
Job description

About Zephyra CO

Zephyra CO is a customer-focused company dedicated to delivering seamless high-quality service experiences. We believe every interaction matters and we aim to build long-term trust through clear communication fast support and meaningful solutions.

Job Overview

We are seeking a Entry levelCustomer Experience Representative to serve as the main point of contact for this role you will handle inquiries resolve issues and ensure every customer receives a positive and professional experience across email chat and phone channels.

This role is ideal for someone who is empathetic detail-oriented and passionate about helping people.

Key Responsibilities

  • Respond to customer inquiries via email chat and phone in a timely and professional manner
  • Resolve customer issues complaints and requests with accuracy and empathy
  • Maintain detailed records of customer interactions using CRM tools
  • Escalate complex issues to senior support or management when needed
  • Provide product or service information clearly and confidently
  • Collect customer feedback to improve overall experience and service quality
  • Work closely with internal teams to ensure smooth problem resolution

Required Qualifications

  • High school diploma or equivalent (Associates or Bachelors preferred)
  • 6 monthsof experience in customer service support or client-facing role
  • Strong written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Basic computer skills and familiarity with CRM systems
  • Strong problem-solving and active listening skills

Preferred Skills

  • Experience in customer experience or customer success roles
  • Bilingual abilities (a plus not required)
  • Experience working remotely or in digital support environments

What We Offer

  • Competitive salary (based on experience)
  • Flexible work arrangements (remote)
  • Training provided
  • Opportunities for career growth within customer experience or operations
  • Supportive team culture focused on development and learning

Employment Type : Full Time
Experience: years
Vacancy: 1
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Entry Level Travel Coordinator remote • London, England, UK

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