Director, Software Engineering

Lead engineering excellence across products that protect revenue today while creating a stronger, more resilient foundation for critical business operations and future modernization.

The Director is responsible for leading multiple software development departments delivering business-critical BB integration solutions. The role combines people leadership, technical governance, and strategic alignment across a distributed, global organization.

The Director ensures teams operate efficiently, follow defined processes and standards, and deliver secure, scalable, and high-quality solutions aligned with the company’s business objectives.

We are looking for a leader that has led transformational efforts, created and delivered technical roadmaps, and creates engineering excellence. This leader plays a key role in protecting and generating revenue by ensuring our products meet the needs of our large and diverse customer base.

Key Responsibilities:

Engineering Strategy

• Partner with Product, QA, and Architecture teams to define the roadmap, prioritizing high-value initiatives and platform enhancements.
• Drive the adoption of automation, CI/CD pipelines, and other tools to increase development velocity and reliability.
• Define and continuously improve software development processes, methodologies, and SDLC best practices.
• Establish and enforce release criteria, automated testing goals, and quality benchmarks across teams.
• Ensure that development processes comply with regulatory and audit requirements, including ISAE.

Team Leadership

• Manage leaders and broader team across multiple locations (primarily Europe, Vietnam, China, and US).
• Lead four departments consisting of architects, developers, QA engineers, database specialists, and monitoring teams.
• Define individual goals, follow up on performance, and conduct regular evaluations.
• Drive employee engagement, motivation, and retention across geographically distributed teams.
• Promote continuous learning by initiating cross training and identifying ways for the team to grow their skills and experiences.

Organizational Alignment & Collaboration

• Ensure strong alignment between development teams and key stakeholders, including; Product, Services + Support, Tech Ops and Sales
• Act as a key interface between business and engineering to ensure delivery meets business expectations.
• Contribute to cross-functional initiatives and organizational improvements.

Technical Leadership & Architecture Oversight

• Responsible for architecture, design, and security across a portfolio of multiple software products (approx. + systems within BB supply chain integration).
• Promote innovation in architecture, automation, and development practices to improve scalability, reliability, and user experience.

Delivery & Execution

• Ensure that teams deliver according to agreed goals, roadmaps, and priorities.
• Monitor performance and capacity across teams and initiate improvements where needed.
• Drive execution excellence, ensuring that delivery is not only stable but continuously improving (moving beyond “BAU” mindset where relevant).
• Drive routines and commitments through leaders for daily standups and sprint planning to ensure roadmap alignment and timely resolution of high-priority issues.
• Demonstrate proficiency and curiosity in using AI-enabled engineering tools to enhance productivity, code quality, and problem-solving, while adhering to secure coding standards and engineering best practices.

Requirements for Success:

• Bachelor’s degree in Computer Science, or related field preferred or equivalent work experience.
• + years of software engineering experience, with at least years in engineering leadership, including leading global teams
• Proven success leading teams delivering SaaS or enterprise BB products
• Expertise in development frameworks and languages (Java, C, .NET, , Python, or similar)
• Demonstrated experience improving team velocity, scaling agile processes, and optimizing engineering workflows
• Experience owning release trains on live, customer-facing platforms with zero-disruption requirements
• Solid understanding of software architecture, development processes, and system design
• Strong stakeholder management and communication skills
• Ability to balance strategic thinking with operational execution
• Experience with governance, compliance, and audit-driven development processes
• Continuous improvement mindset with focus on quality and efficiency
• Evidence of building strong engineering culture rooted in autonomy, accountability, and technical excellence and KPIs
• Experience with integration platforms specifically Supply Chain preferred

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.