Talent.com
Tecsa
Technical Account Manager - Supplier collaboration teamTecsa • London, England, GB
Technical Account Manager - Supplier collaboration team

Technical Account Manager - Supplier collaboration team

Tecsa • London, England, GB
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Role

We require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform.

This role will lean into all elements of the product life cycle, This includes, but is not limited to:

  • Feeding into product development
  • Proposition Creation
  • Testing
  • Reporting
  • Collateral creation
  • Adoption of tool with client base

The expectation is that the incumbent of this role is the become a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.

Key Responsibilities:

  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
  • Address product related questions and technical challenges
  • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Monitor accounts to ensure usage of Turn product stack and optimal performance
  • Frequently conduct and coordinate tactical operations reviews with client teams
  • Act as the conduit to support organisation so as to ensure client escalations are resolved in due time
  • Accurately replicate, identify, report, and document software defects with appropriate tracking system
  • Feed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution.
  • Create and distribute comms of our major platform updates, speaking to the benefits of the changes.
  • Lead on platform testing post changes, updates and bug fixes.
  • Perform quarterly Business reviews and assist in product trainings needed
  • Collateral creation for Tecsa’s OneViu platform to help train users.
  • Provide usage reporting and work with Insight Manager team to provide information to our biggest suppliers.
  • Create and manage usage scorecards for our biggest clients
  • Integrate customer internal applications and systems with, employing various methods such as Server to Server, Pixel based API or other internal facilities.

Requirements

  • 2+ years’ experience managing SaaS platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.
  • Solid technical understanding of tech/SaaS platforms and the various ways to serve data out to users.
  • Significant evidence of product and bug testing

Benefits

  • Competitive salary
  • 25 days holiday (in addition to 8 bank holidays)
  • Company contributory pension scheme
  • Joining a supportive, empowered culture & a team with outstanding capability and experience
  • A dynamic environment in which you can personally learn, develop and make an impact
  • Opportunity to shape a growing and market leading technology business business

Why join us

  • Strong support from experienced sales, insight, and product teams
  • A collaborative, high-performing culture
  • The chance to shape and grow a scaling tech and insights business
  • Direct exposure to a major grocery retailer and leading CPG brands
  • A dynamic environment where you can learn, contribute, and make an impact
Create a job alert for this search

Technical Account Manager - Supplier collaboration team • London, England, GB

Similar jobs

Technical Account Manager

iomart GroupGreater London, England, GB
Full-time

The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged.You'll provide the technical knowledge and insight to resolve performance and... Show more

 • Promoted

Senior Specialist, Technical Account Manager

Checkout.comGreater London, England, GB
Full-time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we... Show more

 • Promoted

Strategic Technical Account Manager – MSP (Hybrid London)

Context Recruitment LimitedCity Of London, England, GB
Full-time

Context Recruitment Limited is recruiting a Technical Account Manager in London for a hybrid role (2 days per week in the office).The role focuses on building long-term client relationships, delive... Show more

 • Promoted

Associate Technical Account Manager – Enterprise TAM

BenGreater London, England, GB
Full-time

A leading benefits technology platform is looking for an Associate Technical Account Manager based in London.This role involves managing customer accounts, resolving technical issues, and leading o... Show more

 • Promoted

Senior Technical Account Manager, Utilities & Telco

Octopus EnergyLondon, England, GB
Full-time

A leading technology company in London is seeking a Technical Account Manager to support utility clients throughout their technology transformations.This role requires a strong technical background... Show more

 • Promoted

Technical Account Manager

GraviteeGreater London, England, GB
Full-time

Gravitee – Greater London, England, United Kingdom.We are currently recruiting an experienced.In this role, you will help craft and execute technical strategies to drive our customers’ adoption and... Show more

 • Promoted

Technical Account Manager

T-TechGreater London, England, GB
Full-time

If you're a technically credible Account Manager who enjoys building trusted client relationships, influencing technology strategy, and driving commercial growth, this could be the opportunity you'... Show more

 • Promoted

Technical Account Manager (Global Strategic Accounts)

Smartly.ioGreater London, England, GB
Full-time

Technical Account Manager (Global Strategic Accounts).London, England, United Kingdom.As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team, you will help some of the w... Show more

 • Promoted

Technical Account Manager

HapplGreater London, England, GB
Permanent

As a Technical Account Manager at Happl, you'll be the person customers trust to turn their ambitions into reality.You'll own the technical implementation of Happl across a portfolio of accounts, d... Show more

 • Promoted

Senior Technical Account Manager

BlisGreater London, England, GB
Full-time

We’re looking for a Senior Technical Account Manager to join the Client Services team, working directly with agencies, partners and clients from our London headquarters.The role will involve the ma... Show more

 • Promoted

Technical Account Manager

VerdaGreater London, England, GB
Full-time +1

Imagine joining a company where many of the customer relationships, operational processes, and scaling practices that will define the future are still being built.At Verda, we're building next-gene... Show more

 • Promoted

Senior Staff Technical Account Manager, Global Partner Integrations

Warner Bros. DiscoveryGreater London, England, GB
Full-time

Senior Staff Technical Account Manager (TAM).We are hiring a Senior Staff Technical Account Manager (TAM) to join our team.The Global Partner Integration Team, within the DTC Global Platform Team, ... Show more

 • Promoted

Technical Account Manager

context recruitmentGreater London, England, GB
Full-time +1

Hybrid / London (2 days per week).We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused.This is an excellent opport... Show more

 • Promoted

Strategic Technical Account Manager – London (Hybrid)

Construction, Property and EngineeringCity Of London, England, GB
Full-time

Randstad CPE is recruiting for a Technical Account Manager to oversee a prestigious commercial portfolio in Central London, delivering trusted client partnerships and engineering excellence.In this... Show more

 • Promoted

Technical Account Manager - Supplier collaboration team

The Tecsa GroupGreater London, England, GB
Full-time

We require a Technical Account Manager to support the Supplier & Retail collaboration team in managing and advancing our flagship platform.The role spans the entire product lifecycle, from feeding ... Show more

 • Promoted

EMEA Technical Account Manager: Strategic Tech Success

HighspotGreater London, England, GB
Full-time

A prominent technology company in Greater London is searching for a Technical Account Manager to drive the success of its largest customers.This pivotal role entails serving as a technical liaison ... Show more

 • Promoted

Technical Account Manager

TeamViewerGreater London, England, GB
Full-time

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.Our software solutions ha... Show more

 • Promoted

Hybrid Technical Account Manager - Observability & ROI

CoralogixGreater London, England, GB
Full-time

Coralogix is searching for a Technical Account Manager to act as a strategic partner, helping customers optimize their observability strategy.This hybrid position will involve working closely with ... Show more

 • Promoted

Technical Account Manager (TAM)

RCM-XGreater London, England, GB
Full-time +1

Technical Account Manager (TAM).Permanent - Full Time | London | Posted 2 days ago.We are looking for a Technical Account Manager to join our TT Clearing & Post‑Trade team.This is a hands‑on role; ... Show more

 • Promoted

Technical Account Manager (TAM)

NeurensicGreater London, England, GB
Full-time

We are looking for a Technical Account Manager to join our TT Clearing & Post‑Trade team.This is a hands‑on role, you will own the full client lifecycle from requirements gathering through to produ... Show more