Food & Beverage Supervisor

JOIN A LEGACY OF HOSPITALITY

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Food & Beverage Supervisor at the 5-Star Culloden Estate & Spa.

You will assist in providing day-to-day supervision of our food and beverage team, and support us to deliver exceptional experiences for our guests.

You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. The Restaurant is open every day for breakfast and afternoon tea, for dinner service on Wednesday to Saturday, and Sunday Lunch. The successful candidate must therefore have a flexible approach and be able to work on a rota basis.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.

We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.
• An exclusive, preferential room rate across our entire portfolio of hotels.
• 20% Discount on food at our restaurants.
• Retail discounts and perks.
• Free parking at selected sites.
• 29 days’ holiday increasing with service, plus your birthday.
• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About The Role

• To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.

• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

• To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.

• To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.

• To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.

• To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.

• To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.

• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

• To ensure you and the team assist guests with any reasonable request for hotel services.

• To ensure you and the team respond to complaints and find the appropriate solution.

• To ensure the security of restaurant and storage areas is maintained at all times.

• To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.

• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

• To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

• To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.

• Any other duties as required by Management including supporting other outlets within the hotel.

Required Criteria

• Right to Work in the United Kingdom
• Previous experience in a food and beverage role.
• A professional appearance.
• Ability to deliver an exceptional standard of customer service.
• Excellent attention to detail.

Desired Criteria

• Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards.
• Previous supervisory experience gained in a high-quality establishment.
• Experience of fine-dining.

Skills Needed

Food Service Skills, Exceptional Customer Service Skills, Supervisory Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.

For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember the small details.

The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.

We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App

Salary

£26,390.00 per year