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National Physical Laboratory
Service Operations EngineerNational Physical Laboratory • Teddington, United Kingdom, United Kingdom
Service Operations Engineer

Service Operations Engineer

National Physical Laboratory • Teddington, United Kingdom, United Kingdom
30+ days ago
Job type
  • Full-time
Job description
Our world-leading Time & Frequency department are seeking an experienced Service Operations Engineer.
This is an exceptional opportunity to join the global authority in precision timing at a defining moment for UK digital infrastructure. Backed by a government investment of £180 million in the National Timing Centre (NTC) programme, we are developing a world-first resilient time distribution capability that will provide industry with a robust complement to satellite systems (such as GPS) – which are increasingly vulnerable to disruption from solar storms, jamming and spoofing. This will underpin essential services, including
  • Telecommunications,
  • Online banking,
  • Emergency response,
  • Transport networks, and
  • Wider digital and data-driven operations.
Together, these services form the backbone of modern society - and your leadership will help ensure they remain secure, reliable and robust even if global navigation satellite systems fail Key responsibilities:
  • Planning, deployment and operation of components
  • Implementing systems and processes (such as ITSM and ITIL)
  • Developing IT management systems and performance indicators
  • Partnering with prominent Scientists and experts in Cybersecurity to ensure service readiness
  • Building operation practices and routines (such as monitoring and responding to alerts / alarms / threshold breaches / incidents / reported problems)
  • Reporting complex technical information in a clear and digestible format
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Service Operations Engineer • Teddington, United Kingdom, United Kingdom

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