Deputy Manager - Phoenix Home

Deputy Manager - Ofsted Registered Children's Residential Home

Job Title: Deputy Manager
Location: Ninfield
Shift Pattern: Monday to Friday, 9:00am - 5:00pm

About The Role:

We are seeking an experienced and driven Deputy Manager to join our Ofsted Registered Children's Residential Home in Ninfield.

This is a senior leadership role responsible for supporting the Registered Manager in the day-to-day operational running of the home, ensuring the delivery of high-quality care, safeguarding, compliance and staff performance. As Deputy Manager, you will lead by example, support the management team and take responsibility for the home in the Registered Manager's absence.

You will play a key role in shaping a stable, therapeutic and structured environment where young people feel safe, supported and empowered to achieve positive outcomes. This role requires strong leadership, sound decision-making and the ability to effectively support teams in complex and challenging environments.

Our home is a 4-bed children's residential home supporting young people aged 10 to 17 with profound Learning Disabilities and complex needs, including Autism Spectrum Disorder (ASD), ADHD and challenging behaviours. Some young people may be non-verbal or low verbal and use alternative communication methods such as PECS, Makaton or AAC devices. Our young people benefit from calm, patient and consistent adults who are able to build trusting relationships and provide structured, therapeutic support.

At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development.

Our culture is shaped by our core values:

• We are outstanding
• We seek to understand
• We will do whatever it takes
• We inspect and don't expect
• We are radically honest
• We never give up

Key Responsibilities:

As a Deputy Manager, you will:

• Support the Registered Manager with the day-to-day running of the home
• Lead shifts and oversee operational delivery to ensure safe and effective care
• Supervise, coach and develop Team Leaders, Senior Coaches and Coaches
• Monitor staff performance, conduct and practice standards
• Ensure care plans, risk assessments and Positive Behaviour Support strategies are implemented effectively
• Take lead responsibility for safeguarding, incident oversight and escalation
• Support with Ofsted readiness, compliance and quality assurance processes
• Conduct audits, monitor records and ensure accurate documentation across the home
• Assist with rota planning, staffing levels and resource management
• Support recruitment, induction and probation processes for new staff
• Promote trauma-informed, child-centred and therapeutic care approaches
• Work collaboratively with families, social workers and external professionals
• Deputise for the Registered Manager in their absence
• Support the home in achieving and maintaining Outstanding standards

About You:
We are looking for confident and experienced leaders who combine accountability, resilience and compassion for young people.
You will have:

• Significant experience working within residential childcare
• Previous experience in a senior or leadership role within a children's home
• Level 3 Diploma in Residential Childcare or equivalent (essential)
• Level 5 Diploma in Leadership and Management (desirable / ideal but not essential)
• Strong safeguarding knowledge and understanding of Ofsted requirements
• Experience supporting children with complex needs, ASD, ADHD and challenging behaviours
• The ability to lead teams, manage performance and hold others accountable
• Excellent communication, leadership and organisational skills
• A trauma-informed and child-centred approach to care
• The ability to remain calm and make effective decisions under pressure
• A full UK driving licence (desirable)

What We Offer:

• Competitive salary package
• Performance-related bonus scheme
• Fully funded Level 5 qualification
• Private healthcare
• 24/7 GP access
• Gym membership contribution
• Extensive training and CPD opportunities
• Leadership mentoring and development pathways into Registered Manager and above
• Pension scheme
• Supportive team culture focused on development and wellbeing

Safer Recruitment
All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures

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