You will take ownership of the department, driving service excellence, operational performance and team development.
Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards.
This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career *Key Duties...* Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service Take full ownership of service standards, presentation and guest experience within the department Manage, develop and inspire the Room Service team, creating a positive and high-performing culture Oversee scheduling, labour control and resource planning to meet business needs Monitor service times, identify areas for improvement and implement solutions to drive efficiency Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations Manage stock control, ordering and cost efficiencies within the department Handle escalated guest feedback, resolving issues with professionalism and care Ensure full compliance with food safety, hygiene and health safety standards Lead training, onboarding and continuous development of team members Support wider operational initiatives and contribute to overall House performance *What we are looking for...* A successful Room Service Manager for Soho House will ideally have 3-5 years' experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service.
You'll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences. * 3-5 years' experience in a busy hospitality or hotel environment, ideally within room service or FB * Previous Management, Supervisory or team leadership experience * Excellent interpersonal skills and ability to build strong relationships (internal and external) * Strong attention to detail and presentation * Excellent customer service and problem-solving skills * Fluent in English * Highly organised and reliable * Ability to work and maximise relationships within a diverse team * Computer literacy within Opera, Micros and Open Table are advantageous *Physical Requirements : * * Must be over the age of 18 * Must be able to seize, grasp, turn and hold objects by hand * Able to work on your feet for at least 8 hours * Occasionally kneel, bend, crouch and climb as required
Room Service Manager - Soho Farmhouse • Chipping Norton, Oxfordshire, United Kingdom
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