You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth.
We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment.
Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. *What's in it for you?* * Weekly Pay * Clothing Allowance * Every House Membership * 50% off Food Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse House Tonic : Our Cookhouse House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events : From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career *Key duties...* * * Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. * Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. * Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. * Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. * Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. * Develop and coach team members through regular performance conversations, training, and succession planning. * Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. * Champion retail performance through effective merchandising, product knowledge, and team development. * Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. * Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. * *What we are looking for...* * Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. * A proven track record of managing large teams and delivering commercial results. * Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. * Exceptional leadership and communication skills with the ability to motivate and develop teams. * Passion for hospitality, wellness, and creating memorable member experiences. * A hands-on leader who enjoys being visible within the operation and leading from the front.
Head Of Spa - Soho Farmhouse • Chipping Norton, Oxfordshire, United Kingdom
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