Digital Solutions Manager

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

Requirements

The Role

As our Digital Solutions Manager, you will lead a team of technical consultants and architect advanced, omnichannel communications solutions for our enterprise customers. You will act as the primary technical authority during customer engagements, specialising in AI-driven chat, conversational messaging (WhatsApp, SMS, RCS), and customised web journeys.

This is a multi-faceted position that blends high-level technical expertise with team leadership. You will guide clients on best practices for designing chatbots, workflows, and seamless API integrations while mentoring your team, managing resource allocation, and working closely with Sales and Product functions to ensure our solutions remain highly competitive.

The Role:

• Technical Authority: Serve as the highest point of solution consultation, working with customer contact points at varying levels to architect advanced CPaaS and omni-channel configurations.
• Team Leadership: Manage, mentor, and motivate a lean team of technical consultants to ensure high performance and seamless service delivery.
• Solution Architecture: Guide clients on design best practices for conversational workflows, chatbots, automations, and bespoke web journeys.
• Commercial Support: Partner closely with Sales teams to secure solutions deals through consultative support on high-value sales opportunities.
• Cross-Functional Collaboration: Act as the strategic liaison between the client and internal Product Managers, Technical Architects, and Delivery Teams to ensure seamless project handovers.
• Continuous Improvement: Aggregate customer insights to fuel the product roadmap and drive internal process optimization using Salesforce.

The Person:

You are a rare blend of a technically astute Solutions Delivery Manager and an empathetic, collaborative leader. You excel at translating complex client business needs into scalable digital solutions and can easily adjust your communication style for both technical and non-technical audiences.

Skills & Experience:

• Interpersonal & Leadership Excellence: Proven experience leading technical teams, managing executive stakeholders, and handling client-facing environments with confidence. While partnering closely with Sales and Sales Leadership working on the delivery of bespoke Client solutions.
• AI & Omnichannel Expertise: Solid background in designing conversational workflows, implementing chatbot solutions, and optimizing digital customer journeys.
• Technical Proficiency: Strong understanding of REST APIs and experience with core web technologies (HTML, CSS, JavaScript) and SQL for bespoke reporting.
• Project & Time Management: Exceptional planning skills with the ability to manage resource allocation across multiple simultaneous customer integration projects.
• Problem Solving: A strategic thinker who remains calm under pressure and possesses strong analytical and quantitative skills.
• Leadership: Comfortable with motivating and mentoring technical and non technical reports in a fast paced delivery environment.

Desirable:

• Background working within a Professional Services or software delivery environment.
• Experience within the SaaS or CPaaS/Telecoms industries.
• Experience building or scaling a solutions consultancy department.

Benefits

• Competitive Salary
• Bonus scheme (based on Professional Services performance)
• Comprehensive healthcare cash plan
• A generous 27 days of annual leave in addition to Bank Holidays
• 2 Wellbeing leave days and 2 days dedicated to giving back to your community
• Enjoy your birthday off!
• Employer pension contribution at 5%
• Death in service benefit (4 times your salary)
• Annual award recognition
• Fun monthly and quarterly social events
• Opportunities for training and professional development
• Flexible hybrid working arrangements