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Opus People Solutions
Housing AssistantOpus People Solutions • Kettering, Northamptonshire, England
Housing Assistant

Housing Assistant

Opus People Solutions • Kettering, Northamptonshire, England
11 days ago
Salary
£15.06 hourly
Job type
  • Full-time
Job description

Housing Assistant

Pay: £15.06 per hour, 37 hours per week, Mon-Fri

Location: Corby, NN17 4SW, Office based only.

Kettering, NN16 8PP, Office based only.

Assignment length: 6 months

Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks.

As Housing Assistant your typical duties may include:

  1. Management of property tenancies and garage allocations lettings:
  • Arranging signups and viewings with applicants
  • Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges
  • Updating the Housing IT system with any changes to tenancies and lettings as they occur
  • Raising inspection requests and offers

  1. Management of accounts and rechargeable repairs:
  • Letter production, rent credit, adjustment and refund documents
  • Raising requisitions and processing invoices
  • Taking payments for accounts

  1. Tenant Involvement and Engagement activities:
  • Producing and organising the printing of materials, flyers and Agenda preparation
  • Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel

  1. Effective and inclusive customer service:
  • Providing with advice, information or answers to queries that may raise at the first point of contact
  • Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating
  • Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer

We are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload.

The perfect candidate will:

  • Be a quick learner with strong organisational skills
  • Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary
  • Be able to deal with confidential and sensitive information
  • Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook)
  • Understand and be able to comply with the Council's policies and procedures

Desirable:

  • Experience or knowledge of housing management practice and housing legislation
  • Experience of working within a local authority housing department or registered social landlord or a similar role
  • Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH.

If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don't hesitate to apply now!

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.

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Housing Assistant • Kettering, Northamptonshire, England

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