We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
An exciting opportunity to influence and evolve our customer service strategy and drive operational excellence, including process, policy and behavioural change. The focus is on making real life operational improvements to drive efficiencies for our customers, restaurant partners and our business. You will be accountable for our processes, policies and strategic roadmap delivering measurable KPI and experience improvements.
You will work closely with Sales, AM’s, P&T, WFM and CS leadership teams to identify the priorities and then engage our Portfolio & Change specialists to ensure initiatives are prioritised and delivered into the Operation effectively.
Strong stakeholder engagement is essential as you will be engaging with global cross functional leadership teams to provide regular updates and also shape what our strategy will look like.
The scope of work will vary from local CI opportunities to drive experience, quality, engagement and cost efficiencies through to larger strategic programmes & projects.
These are some of the key ingredients to the role:
What will you bring to the table?
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
Process and Policy Manager • London
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