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ISS
Mail and Porterage SupervisorISS • London, GB
Mail and Porterage Supervisor

Mail and Porterage Supervisor

ISS • London, GB
30+ days ago
Job type
  • Permanent
Job description

Job Description

We are looking for an individual who can take ownership of team performance, health and safety compliance, and service delivery against contractual requirements, with future reporting into the Assistant Building Manager.

Attention to detail, strong stakeholder engagement and the ability to drive continuous service improvements are essential to success in this role.

Key Responsibilities

  • Oversee daily Mail & Porterage operations, ensuring delivery against service requirements and SLAs.
  • Lead, manage and develop a team of four, including 1-1s, performance reviews and objective setting.
  • Ensure compliance with Health & Safety, Environmental and COSHH standards, including risk assessments.
  • Manage mailroom services, porterage, meeting room setups, business moves and courier activity.
  • Monitor budgets, control costs and provide accurate reporting in line with contract requirements.
  • Build and maintain strong relationships with stakeholders, customers and internal teams.
  • Drive service improvements through performance monitoring, feedback analysis and action planning.
  • Promote a collaborative ‘one team’ culture through clear communication and regular team engagement.

Professional and Personal Competencies/Qualifications

  • Experience in a porterage or similar operational environment (preferred).
  • Proven experience managing a small team and handling performance management processes.
  • Experience with financial management, including budgets and invoices.
  • Comfortable with manual handling duties.
  • Strong attention to detail and commitment to service improvement.
  • Excellent communication, interpersonal and stakeholder management skills.
  • Numerate and comfortable using technology.
  • A collaborative team player with a proactive and professional approach.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement


ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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Mail and Porterage Supervisor • London, GB

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