Talent.com
Lancesoft Europe
IT Support EngineerLancesoft Europe • Portsmouth, England, UK
IT Support Engineer

IT Support Engineer

Lancesoft Europe • Portsmouth, England, UK
30+ days ago
Job type
  • Full-time
Job description

The IT Analyst is a business-critical frontline role that safeguards site uptime operational continuity and end-user productivity by delivering hands-on IT support across office warehouse manufacturing and lab environments. The position owns L1/L2 incident resolution request fulfilment and on-site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.

This role is essential to keeping site-critical functions running reliably ensuring technology issues are resolved with speed discipline and clear accountability.

This position reports to the Sr Manager Digital Workplace Support UK part of the Infrastructure and Operations team.

What you will do:

  • Deliver on-site L1/L2 IT support for end users devices and local services restoring productivity quickly and minimizing operational downtime.
  • Diagnose and resolve endpoint collaboration and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
  • Support device lifecycle management (build deploy maintain replace) to ensure users have reliable ready-to-use technology.
  • Execute site changes and deployments in line with defined processes standards and risk controls.
  • Maintain accurate asset records documentation and high-quality ticketing in ITSM tools to support control visibility and continuous improvement.

Who you are:

  • Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
  • Customer-focused communicator who gives clear updates builds trust quickly and works effectively with end users site leaders and technical teams.
  • Structured troubleshooter capable of diagnosing L1/L2 endpoint application and connectivity issues
  • Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing documentation and follow-through.
  • Reliable team player who takes ownership collaborates well and proactively builds technical capability across IT domains in a complex site environment.

Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

IT Support Engineer • Portsmouth, England, UK

Similar jobs

IT Support Specialist - Onsite

Holcomb BrandExton, England, GB
Full-time

Monday - Friday 7:30am-4:00pm - Onsite.Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to... Show more

 • Promoted

FPGA Systems Support Engineer: Bring-up & Debug

AlteraPortsmouth, England, GB
Full-time

Altera is seeking a General Support Engineer to provide hands-on technical support for FPGA-based platforms in the Aerospace, Defense, and Government sector.You will perform board- and system-level... Show more

 • Promoted

Senior Network Engineer - Implementation Engineering - Global Backbone.

AT&TPortsmouth, England, GB
Full-time

Join AT&T and help shape the future of communications and technology that connect the world.We value innovators who seek to explore the unknown and challenge the status quo.Bring your bold ideas an... Show more

 • Promoted

Field Service Engineer (Diesel Generators)

Ernest Gordon RecruitmentPortsmouth, ENG, GB
Full-time

Field Service Engineer (Diesel Generators)Portsmouth£37,000 - £42,000 (OTE £70k- £90k)+ Training + Progression + Unlimited Overtime + Company Van + On Call Rota +D2D PayAre ... Show more

 • Promoted

Field Support Engineer

Thales GroupPortsmouth, England, GB
Full-time

Field Support EngineerApplyremote type: On-Sitelocations: Portsmouthtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 31, 2026 (30+ days left to apply)job re... Show more

 • Promoted

Senior System Engineer

Sirius Analysis LimitedPortsmouth, England, GB
Full-time

Senior Consultant - Systems Engineering.Sirius Analysis, we are a rapidly growing consultancy firm, renowned for our reputation and our keen ability to understand and meet customer requirements eff... Show more

 • Promoted

Network Engineer Placement Programme

Career ChangePortsmouth, England, GB
Full-time +1

Network Engineer Placement Programme – No Experience Required.Our training will help you kick‑start a new career in Network Engineering.We are recruiting for companies that are looking to employ ou... Show more

 • Promoted

Operational Support Team Member

Sinah WarrenHayling Island, ENG, GB
Full-time

Join our team at Sinah Warren part of the Warner Hotels Group.Set within magnificent grounds, Sinah Warren is part of the Warner Hotels Group.This beautiful, coastal, 258-bedroom hotel with a theat... Show more

 • Promoted

IT Network Lead

TalentHawkPortsmouth, England, GB
Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by TalentHawk.Your actual pay will be based on your skills and experience — tal... Show more

 • Promoted

Portsmouth: On-Site Network Operations Engineer

慨正橡扯Portsmouth, England, GB
Full-time

Network Ops Engineer to maintain and support the network infrastructure in Portsmouth.You will plan, design, and optimize network services, ensuring stability and integrity.The role involves managi... Show more

 • Promoted

Storage Backup Engineer

DabsterHavant, England, GB
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Dabster.Talent Acquisition Specialist For UK/EU Region.At Dabster, we specialize in connecting top t... Show more

 • Promoted

Senior Network Engineer

Spectrum IT RecruitmentPortsmouth, England, GB
Full-time

The Senior Network Engineer / Enterprise Network Engineer will join a team designing and supporting high profile network infrastructure, responsible for the design and implementation of enterprise ... Show more

 • Promoted

Defence Storage & Backup Engineer - Hybrid, NetApp Expert

Sanderson Government & DefencePortsmouth, England, GB
Full-time

Sanderson Government & Defence is seeking a Storage / Backup Engineer to join a Defence sector programme in Portsmouth on a hybrid basis.The role focuses on administering and optimising enterprise ... Show more

 • Promoted

Network Engineer - £43,020 - £48,102 A Year

ReedPortsmouth, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Network Engineer responsible for building and maintaining secure, resilient, and innovative network solutions across on-premises and cloud environments.Focuses on Fortinet firewalls, cloud networki... Show more

 • Promoted

Global Network Operations Engineer – On-Site & On-Call

AccenturePortsmouth, England, GB
Full-time

Accenture is seeking a Network Operations Engineer in Portsmouth, focused on ensuring the stability and integrity of data and network services.This role demands expertise in Cisco technologies and ... Show more

 • Promoted

Windows & Mac Desktop Support Engineer

Tech Zone LLCPortsmouth, England, GB
Full-time

Tech Zone LLC in Portsmouth is seeking a Desktop Technician to provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot and document steps in our ticketing system.The... Show more

 • Promoted

It Customer Advisor - £13.4 An Hour

CapgeminiGosport, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Provide 1st line IT support as an IT Customer Advisor, acting as the first point of contact for customers.Role is 35 hours per week, Monday to Friday. Show more

 • Promoted

Principal Systems Engineer - £60,000 A Year

Sirius AnalysisWaterlooville, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Principal Systems Engineer role at Sirius Analysis, a consultancy firm, focusing on requirements management and modeling. Show more