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Leasehold Engagement OfficerPark Avenue Recruitment • North London, UK
Leasehold Engagement Officer

Leasehold Engagement Officer

Park Avenue Recruitment • North London, UK
30+ days ago
Job type
  • Temporary
Job description
Leasehold Engagement Officer London | Hybrid Working | 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties, acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes, including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications, ensuring compliance with required specifications Carry out site visits and inspections, including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with ...
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Leasehold Engagement Officer • North London, UK

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