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AccorHotel
Night Team Member Full TimeAccorHotel • Birmingham, England, UK
Night Team Member Full Time

Night Team Member Full Time

AccorHotel • Birmingham, England, UK
30+ days ago
Job type
  • Full-time
Job description

Job Description

Duties

  • To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Ensure all diary events flags and specials are actioned.
  • Check and pass on all guest mail messages and parcels promptly.
  • To liaise closely with Housekeeping on information relating to rooms and lost property.
  • To be fully aware of daily worksheet and ensure this form is used.
  • To ensure guest registration forms are completed correctly then the computer is updated accordingly.
  • Ensure all account postings are accurate and necessary paperwork produced.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Complete Express Check out envelopes.
  • Ensure security boxes are maintained and run within security procedures.
  • Report any safety hazards in the area.
  • All complaints to be handled promptly and efficiently.
  • Attend and participate in meetings and training sessions provided.
  • Ensure the correct welcome is given to all guests.
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • Ensure all cash and credit is handled with related paperwork.
  • To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
  • Ensure necessary handover of information is passed on to the oncoming shift.
  • Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
  • Follow property procedures with respect to grooming performance and conduct standards occupational health and safety emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
  • Perform any other duties within the employees range of competence as required by management.

Qualifications :

Previous hospitality or customer service experience required.


Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Night Team Member Full Time • Birmingham, England, UK

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