Who We Are
ABOUT ENOVIS™
What You'll Do
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Extensive knowledge in specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5+ years of experience.
Equal Employment Opportunity
Customer Service Representative • Guildford, Surrey, United Kingdom
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