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Swan Recruitment Ltd.
IT Desktop Support Analyst – Tidworth, WiltshireSwan Recruitment Ltd. • Tidworth, Wiltshire, United Kingdom
IT Desktop Support Analyst – Tidworth, Wiltshire

IT Desktop Support Analyst – Tidworth, Wiltshire

Swan Recruitment Ltd. • Tidworth, Wiltshire, United Kingdom
30+ days ago
Salary
£17.99 hourly
Job type
  • Full-time
Job description
IT Desktop Support Analyst

Location – Tidworth, Wiltshire

Start – ASAP

Rate: £17.99 – PAYE – holiday pay included within the rate.

Duration – 3 months plus (may extend)

5 days a week, 40-hour work week in the office.

Security clearance. Preferred if already BPSS and SC cleared

As an IT Desktop Support Analyst, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support. Roles and Responsibilities
• Complete desktop configuration, prepare equipment for deployment to end users.
• Delivery and installation of desktop assets and peripherals to end users.
• Assist with Desktop Incident Management support to users who are based in the office or working remotely.
• Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
• Build/image/configure PCs for deployment to users, following standard processes.
• Assist with disposal, delivery and returns processes as required.
• Assist with support of corporate mobile phones
• Assist with support on hardware for meeting rooms
• Provide assistance to users with KBR\ASPIRE Apps and MFA on personal devices
• Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
• Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
• Escalates incidents not resolved within established service levels.
• Maintain good relationships with other staff and promote good morale
• Be a reliable source of IT information for users.
• Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)
What we’re looking for
• Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
• Knowledge of imaging/building of PCs with MECM/CM or similar
• Good communication skills and good written and spoken English
• A full UK driving license to drive company vehicles

Security Requirements
Applicants must be eligible to obtain the relevant security clearance for this role, which requires UK Nationality and 5-year footprint living and working in the UK.
Preferred if already BPSS and SC cleared
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IT Desktop Support Analyst – Tidworth, Wiltshire • Tidworth, Wiltshire, United Kingdom

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