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NHS 111 Mental Health Option Call OperatorSussex Partnership NHS Foundation Trust • Worthing, England
No longer accepting applications
NHS 111 Mental Health Option Call Operator
Sussex Partnership NHS Foundation Trust • Worthing, England
5 days ago
Job type
- Full-time
- Part-time
Job description
NHS 111 Mental Health Option Call Operator Band 4 | Full Time & Part Time Opportunities Worthing (Swandean) 24/7 Service | Flexible Working Available Closing date: 21 June 2026 Be the first point of contact for people experiencing a mental health crisis and help ensure they receive the right support, at the right time. We are recruiting NHS 111 Mental Health Option Call Operators to join our busy and supportive Sussex-wide mental health crisis line. Working as part of a dedicated team of clinicians and call operators, youll support people of all ages who need urgent mental health advice, support and signposting. Why this role stands out * Make a genuine difference during some of the most difficult moments in peoples lives * Join a supportive and experienced crisis service team * Comprehensive induction and ongoing training programme * Full supervision, mentoring and reflective practice support * Fast-paced, varied and rewarding work * Flexible full-time and part-time opportunities available * Enhanced pay for evenings, weekends and night shifts Who can apply * Experience working with people with mental health needs * Excellent communication and listening skills * Strong IT skills and confidence using multiple systems * The ability to remain calm and professional under pressure * Good understanding of risk and safeguarding * A compassionate and person-centred approach Additional mental health training is desirable but not essential. The role As an NHS 111 Mental Health Option Call Operator, youll be the first point of contact for people seeking urgent mental health support. Using a specialist triage system alongside your existing skills and experience, youll help assess need, provide support and ensure callers receive the most appropriate response. * Answer calls from people experiencing mental health difficulties or crisis * Use specialist triage tools to assess need and risk * Escalate concerns to clinicians where appropriate * Signpost callers to relevant services and support options * Support callers with empathy, professionalism and compassion * Work closely with clinicians and partner services across Sussex * Maintain accurate records and documentation No two days are the same, making this a rewarding role for people who enjoy variety and meaningful work. About the service The NHS 111 Mental Health Option is a Sussex-wide 24-hour mental health crisis line supporting children, young people and adults. The service provides: * Immediate access to mental health support * Crisis assessment and triage * Signposting and onward referrals * Advice for individuals, carers, families and professionals You will work alongside an experienced multidisciplinary team committed to delivering high-quality crisis care. Working pattern The service operates 24 hours a day, 7 days a week. Shift patterns include a mixture of shifts. What we offer * Comprehensive induction and specialist training * Ongoing supervision and development opportunities * Group reflection and mentoring support * Flexible working opportunities * Generous annual leave entitlement * Access to wellbeing services and staff support programmes * NHS discounts and benefits * A Trust rated Good overall and Outstanding for Caring by the CQC Why join this team? * Compassionate crisis support * Professional development and learning * Teamwork and collaboration * High-quality mental health care * Making a meaningful difference every day If youre looking for a rewarding role where your communication skills and mental health experience can have a real impact, wed love to hear from you. J-18808-Ljbffr
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NHS 111 Mental Health Option Call Operator • Worthing, England
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