Lead Field Service Engineer Midlands

At TOMRA our reverse vending machines help millions of people recycle every day and as we continue to grow across the UK were looking for an experienced Lead Field Service Engineer to help install and keep our systems running at their best.

This is a hands-on field-based role with real variety responsibility and the opportunity to support and mentor others as our UK service team scales.

As a Lead Field Service Engineer youll be the face of TOMRA at customer sites across the UK. Youll install maintain and repair our reverse vending machines ensuring excellent uptime and customer experience. Once fully trained youll also play a key role in supporting and onboarding new technicians acting as a technical escalation point within the team.

The role involves regular UK travel with overnight stays and visits to service hubs or offices.

What youll be doing

Youll take ownership of the preparation and readiness of TOMRA machines across your region acting as the key link between field teams operations and third-party logistics (3PL) partner. A big part of the role is building capability within the partner embedding simple and repeatable processes and ensuring machines are correctly configured tested and ready for smooth installation.

Alongside this youll work hands-on with installation maintenance and troubleshooting in the field supporting engineers improving processes and helping scale a consistent high-quality operating model as the UK rollout grows.

• Take regional ownership for machine preparation configuration and readiness before customer delivery
• Act as the link between field teams operations and third-party logistics partners
• Manage and train 3PL teams ensuring machines are correctly pre-configured tested and dispatched to standard
• Work closely with Field Service Engineers to enable smooth installation and handover
• Install maintain and troubleshoot TOMRA machines on-site reducing downtime and ensuring performance
• Drive process improvements to increase efficiency quality and scalability across the region
• Build strong customer relationships while maintaining accurate records tools and inventory standards

Shift or weekend work may be required as the service organisation continues to expand.

Qualifications :

What were looking for

• Comfortable working with electro-mechanical systems including analysing testing and supporting repairs
• Some previous experience with managing and training a 3rd party logistics firm is a big plus
• A practical solutions-focused mindset and strong attention to detail
• Confidence working independently in the field and managing your own workload
• A customer-first approach with clear and professional communication skills
• Full UK driving license (max. 3 points)
• Flexibility to travel extensively across the UK

Experience with reverse vending machines or similar automated equipment is an advantage but not essential full training will be provided.

Previous experience supporting or training others is also beneficial.

Additional Information :

Ready to make an impact

If youre a technically strong field engineer who enjoys problem-solving customer interaction and helping others succeed wed love to hear from you.

Apply now and help shape the future of recycling in the UK with TOMRA.

Deadline for applications is Sunday 19th April.

What do you get from joining TOMRA

• A company that focuses on employee safety
• Be part of a purpose-driven organisation contributing to sustainability and recycling at scale
• A varied autonomous role with real impact and visibility
• Structured training and development on TOMRA technology
• Opportunity to grow with a rapidly expanding UK service organisation
• Competitive salary company van tools and benefits package
• Competitive salary and comprehensive benefits package including:
  • Health insurance after probation period (with the option to add family)
  • Employer pension 10% non-contributory pension contributions
  • Tenure Leave (can accrue more leave after from 5 years of service)

Please apply by sending us your CV a few words about yourself and why you are interested in the position and joining TOMRA. Please write this in the field Message to Hiring Team.

TOMRA does not differentiate on the basis of gender race or ethnicity religion colour sexual orientation or identity disability age or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Remote Work :

Yes

Employment Type :

Full-time

Experience: years
Vacancy: 1