Talent.com
Boeing
IT Service Desk AnalystBoeing • Milton Keynes, England, UK
IT Service Desk Analyst

IT Service Desk Analyst

Boeing • Milton Keynes, England, UK
30+ days ago
Job type
  • Full-time
Job description
IT Service Desk Analyst

Company:

Boeing Defence United Kingdom Limited

We are seeking a dedicated and customer-oriented Service Desk Agent to join our team.

The ideal candidate will be responsible for providing first-level support to our users ensuring that their technical issues are resolved efficiently and effectively. The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.

Position Responsibilities:

  • Respond to incoming service requests via phone email and direct toolset tickets logged by the end user in a timely and professional manner.
  • Diagnose and troubleshoot initial triage of hardware and software issues providing solutions or escalating to higher-level support as necessary.
  • Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
  • Assist users with account management including password resets and access issues.
  • Maintain knowledge of current IT policies procedures and best practices to provide accurate information to users.
  • Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.
  • Participate in training sessions and workshops to enhance technical skills and customer service abilities.
  • Contribute to the development of knowledge base articles and user documentation.
  • Submit improvement proposals and enhancements in support of the Contractual obligations. Going the Extra Mile(GEMS)

Employer will not sponsor applicants for employment visa status.

Required Skills/Experience:

  • Ability to gain SC clearance
  • Previous experience in a customer service or technical support role preferred.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Excellent verbal and written communication skills.

Desired Skills/Experience:

  • Ability to remain calm under pressure or through demanding challenges
  • Familiarity with common operating systems and software applications.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Understanding of ITIL best practice methodology

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

The Boeing benefits package goes above and beyond focusing on your physical emotional financial and social well-being. Heres a snapshot of what we offer:

  • Competitive salary and annual incentive plans
  • Continuous learning - youll develop the mindset and skills to navigate whatever comes next
  • Success as defined by you - well provide the tools and flexibility so you can make a meaningful impact your way
  • Diverse and inclusive culture - youll be embraced for who you are and empowered to use your voice to help others find theirs
  • 23 days plus UK public holidays and a Winter Break between Christmas and New Year
  • Pension Plan with up to 10% employer contribution
  • Company paid BUPA Medical Plan
  • Short Term Sickness: 100% pay for the first 26 weeks
  • Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development
  • Access to Boeings Well Being Programs tool and incentives
  • 6 weeks paternityleave

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)

Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Create a job alert for this search

IT Service Desk Analyst • Milton Keynes, England, UK

Similar jobs

Senior Systems Analyst

The Curve GroupMilton Keynes, ENG, GB
Full-time

Systems Analyst - Milton Keynes (Hybrid)We are looking for a hands-on Systems Analyst to join a fast-paced and collaborative business systems team.This role is a great opportunity to step into a po... Show more

 • Promoted

Senior Service Desk Engineer: P1 Lead, Hybrid, AI

Aztech IT SolutionsMilton Keynes, England, GB
Full-time

Aztech IT Solutions is seeking an experienced Senior Service Desk Engineer to join their Service Delivery team in Milton Keynes.You will lead P1 escalations, provide expert support across Microsoft... Show more

 • Promoted

2nd Line Support Analyst

Sharp Business Systems FranceHigh Wycombe, England, GB
Full-time

Line Support Analyst in High Wycombe required.Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a.If you enjoy solving prob... Show more

 • Promoted

On-Site IT Support Engineer - Elevate User Experience

Ashdown GroupMilton Keynes, England, GB
Full-time

A well-established IT services provider, Ashdown Group, is seeking a fully onsite IT Support Engineer to deliver 1st and 2nd line support for a central London client near St James’s Park.The role i... Show more

 • Promoted

IT Engineer - Networking

SHI InternationalMilton Keynes, England, GB
Full-time

IT Engineer - NetworkingApplylocations: Milton Keynes, United Kingdom: London, United Kingdom: Dodworth, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR3... Show more

 • Promoted

IT Manager

Transforming Learning Group LtdAylesbury, England, GB
Full-time

Turn IT On is currently seeking an IT Manager who is motivated and enthusiastic about technology.The ideal candidate should have a natural flair for technology, working within an education environm... Show more

 • Promoted

Forklift Service Engineer

April RecruitmentKettering, ENG, GB
Permanent

We are working with a reputable client based in Northampton (NN5) who require a Forklift Service Engineer to join their team.The position is a permanent role paying.Working Hours: Monday - Friday 8... Show more

 • Promoted

Cyber Security Analyst - Client Threat & Service Delivery

Hollybank Trustees LtdHigh Wycombe, England, GB
Full-time

A leading cybersecurity firm is seeking a Cyber Security Analyst in High Wycombe, UK, to support clients with services like Digital Risk Protection and Brand Management.Responsibilities include cli... Show more

 • Promoted

Service Catalogue Analyst

SynapriMilton Keynes, England, GB
Full-time

London/Milton Keynes (hybrid working).SC security clearance will be required.Show an awareness of different products and services.Identify and engage with users or stakeholders to collate user need... Show more

 • Promoted

Senior Business Analyst — Lead Change & IT Delivery

Biffa Waste ServicesHigh Wycombe, England, GB
Temporary

Biffa Waste Services is seeking a Senior Business Analyst in High Wycombe on a fixed-term contract.The role involves leading the analysis of requirements and working across all project phases.Candi... Show more

 • Promoted

2nd Line Analyst - Networking

ComputacenterMilton Keynes, England, GB
Full-time

Be among the first 25 applicants.Direct message the job poster from Computacenter.Recruitment Business Partner at Computacenter.If you’ve set your heart on a career in IT Networking, join Computace... Show more

 • Promoted

Data Support Analyst: Website & SQL Insights

Imperative PeopleMilton Keynes, England, GB
Full-time

Imperative People is seeking a Data Analyst/Web Support Analyst in Milton Keynes to provide 1st and 2nd line support for their website and connected systems.The role involves troubleshooting issues... Show more

 • Promoted

Oracle Cloud Service Delivery Lead

La Fosse AssociatesMilton Keynes, England, GB
Full-time

La Fosse Associates seeks a senior service delivery manager to own the day‑to‑day operation of a large Oracle Cloud shared service for UK government.You will ensure live operations health, govern c... Show more

 • Promoted

Dynamics 365 ERP Analyst – Multi-Site Specialist

Whitworth Bros. Ltd.Wellingborough, England, GB
Full-time +1

A leading food group in Wellingborough seeks an ERP Application System Analyst to enhance their Microsoft Dynamics 365 platform across 13 sites.This role involves supporting system performance, pro... Show more

 • Promoted

Senior IT Support Engineer - On-site Services

GEA Germany GmbHMilton Keynes, England, GB
Full-time

Senior IT Support Engineer – On‑Site Services.The role is based in Milton Keynes, with travel to other UK locations as required.Ensure stable and reliable local IT operations across assigned sites.... Show more

 • Promoted

Cyber Security Analyst: Threat Response & Compliance (3 Months)

Opus People Solutions LtdMilton Keynes, England, GB
Full-time

Opus People Solutions is recruiting an ICT Security Analyst for Milton Keynes City Council.The role focuses on protecting council ICT services, monitoring threats and maintaining security standards... Show more

 • Promoted

IT Service Desk Analyst

Greatwell HomesWellingborough, England, GB
Full-time

Wellingborough, Hybrid Working with occasional site visits.We own and manage around 5000 homes with a £23 million turnover, and our mission is to “partner with customers and communities to shape pl... Show more

 • Promoted

Senior IT Recruiter - High-Earning Desk Ownership

Focus IT RecruitmentMilton Keynes, England, GB
Full-time

Focus IT Recruitment is seeking a Senior Recruitment Consultant in Milton Keynes to join their expanding team.The role offers a supportive environment, allowing for personal growth and substantial ... Show more

 • Promoted

Senior Account Manager - Cloud/IT Services

Cloud PeopleBletchley, England, GB
Full-time

Senior Account Manager - Cloud/IT Services.Base pay range: Up to £75,000 basic, Double OTE + Car allowance.Hybrid Working from Milton Keynes (1/2 days per week) plus London and customer travel as r... Show more

 • Promoted

Support Analyst – Apps & Cloud Solutions

Langland ConsultantsMilton Keynes, England, GB
Full-time

Langland Consultants is seeking a Support Analyst to provide 2nd line support for business applications and software.Based in Milton Keynes, you will work closely with customers to resolve their qu... Show more