Employee Relations Advisor

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Job summary

The Employee Relations Advisor role exists to provide consistent timely and legally robust employee relations support across the business ensuring fair treatment of coworkers compliance with employment legislation and protection of organisational risk. The role supports business objectives by enabling confident people management reducing employee relations risk minimising disruption and promoting a positive and productive employee experience. The role works closely with the Employee Relations Partner HR Business Partners HR Shared Services Payroll Legal and other HR centres of expertise to deliver pragmatic advice manage cases effectively and ensure ER activity is aligned with business priorities policies and values.

What you will do

Success in this role is demonstrated through the timely consistent and high-quality management of employee relations matters with strong outcomes for coworkers and the business. This includes:

• Meeting agreed SLAs such as responding to ER queries within one working day
• progressing cases in line with policy and legal timeframes and maintaining accurate case documentation.
• Supporting in change management processes such as TUPE redundancy and restructures.
• Success also means delivering against strategic ER priorities including reducing repeat ER issues improving manager capability through coaching and guidance and supporting organisational change initiatives.
• Key deliverables include effective case management for discipline grievance absence performance and appeals with clear risk-based recommendations legally compliant outcomes and insightful data and reporting along with contributing to continuous improvement of ER processes procedures templates and toolkits and guidance.
• Provide end to end advice and support on employee relations matters including disciplinary grievance absence management performance management probation capability misconduct redundancy TUPE flexible working and family leave.
• Act as a trusted advisor to managers stakeholders and CWS ensuring decisions are fair consistent and legally compliant. Manage typical daily tasks such as responding to ER tickets and queries drafting correspondence attending hearings advising on policy application and updating case management systems.
• Build strong working relationships with managers HR Business Partners HRSS team Payroll and Legal to ensure coordinated case handling. Support investigations prepare outcome letters and appeal documentation and contribute to ER reporting and trend analysis.
• No direct line management responsibility but expected to demonstrate professional leadership role modelling best practice and mentoring less experienced colleagues where required.

What we expect of you

• Required experience includes proven hands-on management of complex employee relations cases within a fast-paced environment and strong working knowledge of UK employment law.
• CIPD Level 5 qualification (or equivalent experience) is required CIPD Level 7 is desirable.
• Clear written and verbal communication
• Active listening
• Legally sound judgement
• Analytical thinking
• Case prioritisation
• High attention to detail.
• Stakeholder management and influencing
• Resilience
• Ability to balance commercial needs with employee wellbeing by combining ER knowledge practical experience and strong interpersonal skills.
• Technology Proficiency: Familiarity with HRIS systems and tools including case management platforms reporting tools and Microsoft Office Suite. Workday experience preferred.

CDW is committed to being an AI-fluent organization

Were looking for people who bring curiosity a learners mindset and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner openness to experimentation and a shared interest in learning together on AI. Our goal is to create a culture where AI enhancesnot replaceshuman creativity and decision-making. You dont need to be an expert today; what matters is your readiness to explore adapt and grow with us as we integrate AI responsibly and effectively into our work.

Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one thats curious adaptive and ready to explore whats possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve whats possible through technology. What makes CDW different isnt just what we doits how we do it. At CDW we act as onebuilding trust speaking candidly and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. Thats why we think of ourselves as coworkers not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack fulllifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape whats next.

Together we deliver the full promise of what technology can do. Together we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1