Library Services Co-ordinator
Permanent
Grade C
Consultation grade - subject to formal evaluation under the Equal Pay Programme
Working 21.9 hours per week
Are you passionate about delivering exceptional customer service in one of the UKs most iconic public libraries The Library of Birmingham is looking for a proactive peoplefocused Customer Services Coordinator to help lead our frontofhouse services and ensure every visitor enjoys a welcoming inspiring experience.
As a leading member of our customer-facing team youll coordinate the daytoday delivery of core public services across the Library of Birmingham. Regularly fulfilling the role of duty manager within the building you will take responsibility for ensuring the safe efficient and legal day-to-day operations of the building.
Youll be a visible positive ambassador for the library working closely with colleagues partners volunteers and community groups to support the delivery of a huge range of library services events exhibitions and activities.
This is a handson role where no two days are the same - perfect for someone who thrives in a dynamic publicfacing environment. Youll play a key role in shaping how thousands of people experience the Library of Birmingham every week - supporting learning culture and community in the heart of the city.
The successful candidate will demonstrate strong administrative skills excellent communication abilities and a commitment to delivering highquality public service. Experience in coordinating teams within a customerfacing environment would be a strength as would the ability to work effectively under pressure and in a large complex public building The role would suit someone who is confident organised great with people and comfortable working in a busy public environment.
For informal enquiries contact Tom Epps -
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately we cannot consider any applications without a CV and Personal Statement attached
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy Birmingham City Council here.
Job Descriptionand PersonSpecification
Library Services Co-ordinator • Birmingham, England, UK
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