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Expeditors
Ocean AgentExpeditors • Feltham, England, UK
Ocean Agent

Ocean Agent

Expeditors • Feltham, England, UK
30+ days ago
Job type
  • Full-time
Job description

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operational system.
  • Track and Trace Ocean Export Files and reporting.
  • Use Workboard on a daily basis.
  • Ensure arrival notices are communicated to customers.
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow and looking for best practices to improve operational efficiency and productivity.
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs.
  • Meet KPI standards in accordance with Companys procedures.
  • Overseas communications timely responses to emails and requests (internal & external)
  • Escalation of problems to Management when necessary.
  • Meet company standards of 52 hours training per year per employee.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • EDMA resolution no more than 24 hrs from the time of notice.
  • Take ownership on the accounts assigned.

Ocean Job-Specific Tasks and Duties

  • Receive documents
  • Prepare shipments
  • Route shipments
  • Manage freight receipt
  • Process shipments
  • Ensure all compliance requirements are met
  • Track and Monitor shipments
  • Bill shipments once confirmed on board and have carriers costs confirmed

Qualifications :

Skills:

  • Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
  • Pro-active strong organizational skills.
  • Good Microsoft Office skills (Excel Word etc.).


Additional Information :

Expeditors offers excellent benefits

  • Private Medical Insurance
  • Pension Scheme
  • Life Assurance
  • Bike to work scheme
  • Employee Stock Purchase Plan
  • Training and Personnel Development Programme


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Ocean Agent • Feltham, England, UK

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