Senior Housing Support Worker

• Salary: 29051 Per Annum (Base Salaryunsociable hours paymentPlus up to 5000 area weighting dependent on location.
• Contract: Full Time Permanent
• Working Hours:37.5 Hours Per Week
• Location:London
• Covering: Northwest London
• DBS requirement:Enhanced DBS check and HMPPS check required
• This role does not offer eligibility for visa sponsorship.

Working Hours: 37.5 Hours Per Week. Shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.

This role requires regular travel across an allocated area and therefore a Full Driving License and access to your own vehicle with business insurance are essential.

This role offers a starting salary within Nacros pay structure of28851 Pro rota Entry with expected progression to 29572Pro rota Established within the first year subject to meeting clear criteria and performance standards with further pay progression available in the future. Nacros pay framework provides transparent progression points and supports ongoing professional development and career growth

We are Nacrowe believe that everyone deserves a good education a safe and secure place to live the right to be heard and the chance to start again with support from someone on their side.

Thats why our housing education justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And its why we fight for their voices to be heard and campaign together to create lasting change.

We see your future whatever the past.

This role is part of theCommunity Accommodation with Support Tier 2 (CAS-2)programme directly commissioned by theMinistry of Justiceand operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Key Responsibilities:

• Support the Service Led to raise standards of service provision ensuring alignment with contractual requirements.
• Guide and support a team of Support Workers in operational delivery quality compliance property management and income maximization.
• Collaborate with the Service Lead and Regional Manager to manage Support Worker resources for consistent high-quality service delivery across the area.
• Team Leadership: Provide direct input to Support Workers on practice performance and quality matters.
• Quality & Compliance: Conduct record and compliance audits including Health & Safety and property standards.
• Incident Management: Manage incidents and liaise with external agencies as needed.
• Caseload Support: Carry a caseload if required ensure team compliance with void management processes.
• Service Delivery: Drive performance in weekly housing support and support production of robust Support and Safety Plans.
• Financial Management: Review income maximization processes and support claims/documentation.
• Performance Reporting: Escalate financial challenges report performance information.
• Record Keeping: Maintain accurate records and produce required reports.
• Professional Development: Commit to ongoing learning and development.

About you:

• At least two years experience as a Support Worker (Enhanced DBS required)
• Strong leadership skills to guide and support a team
• Proven ability to ensure quality compliance and accurate record-keeping
• Operationally skilled in managing incidents caseloads and property standards
• Financially aware and accountable for income voids and arrears
• Flexible reliable and willing to deputise for managers
• Upholds safeguarding equality and organisational values
• Committed to professional growth and team development

Essential Skills & Qualities:

• Team leadership: Able to guide support and motivate colleagues.
• Communication: Clear confident communication with service users teams and external agencies.
• Organisation: Strong ability to manage caseloads rotas and record-keeping.
• Problem-solving: Effectively manage incidents and resolve challenges.
• Attention to detail: Ensures quality compliance and accurate reporting.
• Flexibility: Willing to adapt to changing duties and service needs.
• Accountability: Takes ownership of performance targets and responsibilities.
• Professionalism: Upholds safeguarding equality and company values.
• Continuous improvement: Committed to learning and professional development

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Nacro is fair and inclusive employer

At Nacro we believe in the power of a diverse and inclusive are a Ban the Box employer and welcome applications from people of all backgrounds including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role assessed fairly proportionately and confidentially. For advice contact our confidential Criminal Record Support Service on or

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1