Talent.com
TTEC Digital
Functional Consultant Microsoft D365TTEC Digital • London, England, UK
Functional Consultant Microsoft D365

Functional Consultant Microsoft D365

TTEC Digital • London, England, UK
30+ days ago
Job type
  • Full-time
Job description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

As we expand across the EMEA region we are building a strong Employee Experience-focused culture around proven leadership and a passionate team hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running we are recognized experts in providing Microsoft Dynamics cloud-based software products.

The Role

We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform excellent presentation and communication skills and a strong background in customer-facing roles.

What you will be doing:

Client engagement
  • Identifiesadditionalopportunities within existing clients and is proactive about escalating those to sales and leadership counterparts
  • Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients
  • Effectively consults client stakeholders on functional approaches alternatives and risks and best practices
  • Has excellent written verbal and visual communication skills
  • Is able topresent to clients in a business-focused impactful and persuasive manner
Project delivery
  • Leads small-scale functional requirements elicitation design and scoping discussions internally and/or with existing and potential clients
  • Decomposes small-scale requirements/user stories into tasks and accurately estimates the effort for themselves or others to complete those tasks
  • Professionally delegates technical tasks to other team members for projects of small scale and low complexity
  • Has led two or more successful projects
  • Identifiesproblems independently anddemonstratesproactive ownership of their solution and vets and evaluates othersproposed solutions
  • Demonstratesa track recordof contributing to successful project delivery
  • Demonstrates an ability tomonitorother consultantscompletion of tasks to help other consultants eliminate or work around impediments and toidentifyadditionalwork for others

Skills and experience you bring:

  • Ability to write simple data queries and/or low-code routines
  • 2 years of experience with Agile delivery (preferred)
  • 5 years experience delivering and 1 years experience leading two or more of the following types (or comparable) of projects:
    • Implementingconfiguringand customizing Microsoft D365 including but not limited to configuring forms views dashboards workflows business rules solutions etc.
    • Implementingconfiguringand customizing Power Platform including but not limited to Power Automate Power BI PowerApps
    • Upgrading/migrating CRMon-premiseto D365 Sales
    • Implementing Microsoft Dynamics CRM or D365 Sales
    • Implementing D365 Marketing Customer Service Field Service Portals or Customer Insights
    • Migrating data and and/or implementing integrations to and from D365
  • Ability to identify whether a routine of medium complexity should be implemented via a no-code solution or via a software development effort
  • Two or more Microsoft D365 certifications
  • A constant learner and is proactive and passionate about seeking out educational opportunities achieving certifications following market trends and overall self-improvement
Consulting operations
  • Consistentlymaintainsor exceeds targetutilization and is proactive about seeking consulting opportunities to maximize his/herutilization
Competencies and behaviors
  • Has the following attributes:
    • Strong interpersonal skills
    • High energy and enthusiasm
    • Integrityhonesty and humility
    • Results-orientation
    • Self-motivation
    • Capability to deal effectively withdifficult situations
  • Is able to:
    • Work independently and as part of a team
    • Work with diverse cultures corporate environments and personality types
    • Maintain a positive attitude
  • Is able towork on multiple projects and prioritize and perform tasks in a customer-friendly manner whileutilizingtime and resources efficiently and effectively
  • Is proficient with Microsoft Office products
#LI-BN1We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Contract


Employment Type : Full-Time
Experience: years
Vacancy: 1
Create a job alert for this search

Functional Consultant Microsoft D365 • London, England, UK

Similar jobs

Functional Consultant SCM D365

Visionet Systems Inc.Greater London, England, GB
Full-time

The role involves working closely with business stakeholders to understand requirements and deliver solutions that improve efficiency, compliance, and overall supply chain performance.Gather and do... Show more

 • Promoted

OneAdvanced WFM Functional Consultant - T&A Specialist

SaltGreater London, England, GB
Full-time

Salt is looking for an experienced Functional Consultant specializing in OneAdvanced Workforce Management to join a transformation programme delivering a modern workforce solution across care homes... Show more

 • Promoted

Microsoft Business Applications Lead: D365 & Power Platform

Red BadgerGreater London, England, GB
Full-time

Red Badger is seeking a hands-on Business Applications Consultant to lead design and delivery of Microsoft Dynamics 365, Power Platform, and Azure solutions.You will shape architectures, prototype ... Show more

 • Promoted

D365 SCM Functional Consultant –...

Wedo Technology Solutions Ltd.Greater London, England, GB
Full-time

D365 SCM Functional Consultant – Asset Management (contract).Job Title: D365 SCM Functional Consultant – Asset Management.Location: UK / Hybrid (Office requirement dependent on client).Role: We're ... Show more

 • Promoted

Power Platform Functional Consultant

LorienGreater London, England, GB
Temporary

Our leading financial services client is looking for a Functional Consultant to join their team for an initial 6-month contract, with a strong possibility of extension.Training experience and great... Show more

 • Promoted

MS Functional Consultant

AvanadeGreater London, England, GB
Full-time

At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day.By combining our unmatched Microsoft knowledge with our creative approach to innovation a... Show more

 • Promoted

Sr. Functional Consultant

WorkdayGreater London, England, GB
Full-time

Your work days are brighter here.We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing... Show more

 • Promoted

PLM Functional Consultant

Catch Resource Management LtdGreater London, England, GB
Full-time

PLM, Centric, Product Lifecycle Management, Planning, Pricing – £550-650pd – London/Remote.Our leading FMCG client are looking to upgrade their Centric PLM systems.Moving to the latest version they... Show more

 • Promoted

PLM Functional Consultant

Catch Resource ManagementCity Of London, England, GB
Full-time

PLM, Centric, Product Lifecycle Management, Planning, Pricing - £#removed#pd - London/Remote.Our leading FMCG client are looking to upgrade their Centric PLM systems.Moving to the latest version th... Show more

 • Promoted

Senior Microsoft D365 SCM Functional Consultant

CapgeminiGreater London, England, GB
Full-time

A leading consulting firm is seeking an experienced Senior Finance Consultant in the Greater London area to lead Microsoft Dynamics 365 Finance implementations.You will drive solution design, facil... Show more

 • Promoted

Microsoft BC Functional Consultant

The Consultancy Group (London)London, England, GB
Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.The Consultancy Group (London) provided pay range.This range is provided by The Consultancy Group (Lon... Show more

 • Promoted

NetSuite Functional Consultant

EquifindLondon, England, GB
Temporary

This range is provided by Equifind.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Equifind are working with one of the fastest-growing fintech ... Show more

 • Promoted

Lead SCM Microsoft FO Consultant

Hitachi Solutions GermanyGreater London, England, GB
Full-time

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specializing in end-to-end transformation.As a global consultancy f... Show more

 • Promoted

Oracle Fusion Functional Consultant

UK Home OfficeCroydon, England, GB
Full-time

Croydon, Manchester or Sheffield.Croydon) + Civil Service Pension with employer contribution rates of 28.We’re looking for an experienced Oracle Fusion specialist to take the lead on the Order to C... Show more

 • Promoted

MS Functional Consultant

3004 Avanade UK Limited CompanyCity Of London, England, GB
Full-time

As a Customer Engagement Dynamics 365 CE Functional Consultant, you will design, develop, and implement Dynamics 365 Customer Engagement solutions.You will work closely with clients and project tea... Show more

 • Promoted

Functional Consultant

CiviCRMGreater London, England, GB
Permanent

A big hello from the team at Compuco!.At Compuco we empower socially responsible organisations with the digital tools they need to build a better world.As a data driven creative technology agency, ... Show more

 • Promoted

Lead Functional Consultant

UK Startup JobsGreater London, England, GB
Permanent

A big hello from the team at Compuco! At Compuco we empower socially responsible organisations with the digital tools they need to build a better world.We work with non profit organisations across ... Show more

 • Promoted

Senior Dynamics 365 Functional Consultant – Client-Facing

AmpstekGreater London, England, GB
Full-time

A leading technology solutions provider in Greater London is looking for a seasoned expert in Dynamics CRM with over 10 years of experience.The ideal candidate will have a deep understanding of Dyn... Show more

 • Promoted

Senior NetSuite Functional Consultant

MacroFinGreater London, England, GB
Full-time

Talent Acquisition Partner at Cooper Parry | Recruiting Wealth, NetSuite & Salesforce Talent for CP Digital | Championing Candidate Experience.Following Cooper Parry’s acquisition of 3RP – award‑wi... Show more

 • Promoted

Oracle Cloud OTL Functional Consultant

IBMGreater London, England, GB
Full-time

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.You’ll collaborate with top industr... Show more