Multisite Reception & Reservation Manager Paris Society London

1. GUEST EXPERIENCE & BRAND STANDARDS

Act as a brand ambassador for Paris Society promoting a positive image internally and externally

Ensure the highest level of guest welcome and experience across all venues

Guarantee strict adherence to Paris Society service standards

Supervise and optimize guest journey: - Physical welcome - - Reservation experience Seating flow Handle VIP guests and sensitive situations with professionalism and discretion

Ensure consistency and excellence across all 5 points of sale

2. RESERVATION & TOOLS MANAGEMENT

Oversee and optimize reservation systems across all venues

Ensure perfect mastery and daily use of SevenRooms (mandatory)

Supervise: - Booking flows - - Table allocation strategies Guest database quality

Support teams in managing complex requests and high-demand services

Monitor performance indicators (occupancy rate covers no-shows guest preferences)

Ensure proper handling of emails calls and digital guest interactions

3. TEAM MANAGEMENT & LEADERSHIP

Manage lead and develop host and hostess teams across both venues

Act as a strong leader ensuring team alignment with Paris Society standards

Oversee recruitment onboarding and training of hostess teams Create and manage team schedules in line with business activity

Train teams on service excellence guest experience and tools (SevenRooms)

Identify high-potential profiles and support internal growth

Foster a positive motivating and high-performance team environment

Ensure continuity of operations by being able to step in on any position if needed

4. OPERATIONS & MULTI-SITE COORDINATION

Ensure smooth daily operations across both venues

Adapt organization according to activity levels and events

Maintain strong coordination between the 5 venues

Ensure consistency in processes communication and execution

Be present on the floor during peak times and high-demand services

Anticipate operational challenges and implement solutions proactively

5. REPORTING & CROSS-FUNCTIONAL COLLABORATION

Report directly to the Multi-Site Operations Director on: - Performance - - Operational issues Team management

Act as a key relay between venues and Paris head office

Collaborate closely with: - Operations teams - - Events teams Marketing teams

Ensure proper communication and information flow across all stakeholders

Contribute to continuous improvement of processes and tools

This list is not exhaustive and may be updated through the year.

Qualifications :

Skills

Proven experience as Head Hostess or similar role in premium hospitality

Strong experience in multi-site or high-volume environments

Perfect knowledge of Paris Society standards

Excellent command of SevenRooms and reservation management tools

Strong understanding of guest experience and luxury service codes

Interpersonal skills

Strong leadership and team management skills

Excellent communication and interpersonal skills Highly organized with strong attention to detail

Ability to work under pressure in fast-paced environments

Proactive mindset with strong anticipation and problem-solving skills Ability to anticipate needs adaptability and service-oriented attitude

Additional Information :

Whats in it for you..

• Competitive salary including TRONC
• up to 28 days holidays (inclusive of bank holidays) pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Its ok not to be Ok we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying but well feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role learning academies to broaden your skillset and development that helps you think make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
• Enhanced family leave for when youre expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1