Assistant Claims Manager Marine Liability

The Assistant Claims Manager Marine Liability will lead and develop the London-based team of three specialising in Marine Liability claims. This role involves managing complex lead primary and excess claims ensuring strong governance and service standards.

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Who we are:

Business Unit overview:

The Claims department seeks to be market-leaders in the provision of an efficient cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric agile and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.

The London Market Claims team handles both company market and Lloyds of London claims emanating from three core divisions; Marine Energy and Construction PFR & Cyber and Specialty. The London Market division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.

Part of Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

What youll be doing:

• Lead a team of 3 individuals in London who are responsible for Marine Liability claims with a view to maintaining a leading team to drive and support the claims philosophy and overall underwriting and claims proposition.
• Handle open market lead primary and excess claims and oversee delegated claims arrangements across all product lines. Provide support and guidance to team members on strategy coverage reserving and escalation to senior management where appropriate. Agree and monitor service standards/KPIs for delegated arrangements and escalate material issues in line with governance.
• Be a point person for the volume team in Leeds and take ownership of the claims allocation between the London team and the Leeds team.
• Support the various Directors product heads in the underwriting business plan process identifying and detailing the claims handling capabilities and resourcing requirements needed to support the underwriting plan. Provide technical input into product wordings and class-specific vendor and expert support.
• Assist in producing monthly and quarterly reports identifying key incurred movements and notifications claims trends and current focus of the team. Present reports incorporating detailed data analysis to support the quarterly reserving process with the Underwriting and Actuarial teams.
• Drive efficiencies and high performance within the team including regular review of priorities workloads (future) team structure and processes. Produce comment upon and check monthly KPI reporting for clarity and accuracy. Escalate any matters to the Claims Manager where necessary.
• Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Manager and the broader claims teams.
• Drive proactive claims handling within the team allowing us to showcase our value as a leader in the Marine Liability market.

Key Skills:

• Have leadership capability or demonstrate the ability to lead a team.
• Be an experienced London Market claims practitioner with a deep understanding of the team specific classes of business and the ability to handle high-value complex international and multi-party claims in these areas.
• Have a proven ability to manage class-specific vendors and DCAs to deliver high quality customer service.
• Have positive relationships with key brokers demonstrating strong client management skills.
• Have knowledge of the Lloyds and Company market.
• Be a proficient user of London Market ECF or CLASS with strong IT skills including Microsoft Excel and the ability to produce and interpret claims MI alongside proficiency in Microsoft Word and Outlook and our in-house systems.

Whats in it for you

• A great starting salary plus annual bonus & strong benefits package
• Up to 16% company pension scheme
• Private medical and dental cover Menopause plan emergency care benefit (children/Pets/dependants)
• Income protection Life assurance electric car scheme travel insurance
• 25 days paid holiday plus Bank Holidays with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part

If youre looking for a place where you can make a meaningful difference youve found it. The work we do at Markel gives people the confidence to move forward reach their full potential and seize opportunities. Youll find your fit amongst our diverse global community of optimists and problem-solvers. Were always pushing each other to think further because we believe that when we strive for better and realise our potential we can help others reach theirs.

Join us and play your part in something special!

Choose Apply Now to fill out our short application so that we can find out more about you.

At Markel we are all about the people celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations or adjustments that may be needed including alternative formats of documents or information on how to apply offline.

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1