Linen Porter

JOIN OUR FAMILY

Belong in a place where you can be yourself and love whatyou do. Join our hotel community and we will support you to realise yourtrue potential. You will be part of a team where everyones contribution isvalued. We will empower you to bring ideas to elevate our servicescreating personalised experiences for guests. Help them to feel specialand we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The MunicipalHotel & Spa MGallery in May 2023 and have reset the clock within thishistoric building bringing it back to life. Our Heartists aspire tocreate memorable heartfelt moments for all life enjoyers to experience uniquestories from the past but also to immerse themselves into our hospitalitycreating their own astonishing tales of MGallery magical moments. Weboast 179 stunning bedrooms set in a remarkable and inspiring landmark of thecity. Time is of essence and at the heart of The Municipals story. Theiconic clock tower and bells giving the tempo to a timeless restaurants bars and a state-of-the-art spa sanctuary experience willoffer everyone the place to have the time of their lives pause the clock andembark upon their own magical journey with MGallery.

MGallery Boutique hotels with one-of-a-kind designs ()

A DAY IN THE LIFE OF A LUGGAGE PORTER AT THE MUNICIPALHOTEL & SPA MGALLERY

What youll be doing...

As the Luggage Porter at the Municipal Hotel & Spa MGalleryCollection you will be the first and last point of contact for our guestssetting the tone for their entire experience. This highly visible role requiresa personable professional and welcoming individual who takes pride indelivering exceptional service. You will embody the warmth and charm of our5-star hotel ensuring every guest feels valued from the moment they arrive.

Key Responsibilities:

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
• Anticipate guest needs and proactively offer assistance with luggage from Dale Street to the hotel entrance (lifting and moving required) and vice versa upon departure.
• Organise secure transport and deliver guest luggage to and from the bedroom within Brand timescales.
• Assist with opening doors calling taxis providing directions and escorting guests as required.
• Provide accurate local knowledge about Liverpools attractions restaurants events and transport.
• Maintain a strong presence at the hotel entrance offering a professional and approachable demeanour at all times.
• To be aware of all hotel services venues and hours of operation.
• Liaise closely with Concierge and Reception teams to ensure seamless guest experiences.
• Ensure the entrance area is clean safe and presentable at all times.
• Handle any guest concerns or queries discreetly and professionally escalating where necessary.
• Uphold the hotels grooming and uniform standards to reflect a 5-star appearance.
• Ensure security awareness monitoring the front area for any suspicious behaviour or safety concerns.

WHAT WE OFFER

When you become one of our Heartists you will also be amember of the Accor and RBH group with all the benefits that brings. The ALLHeartists program is the benefits programme dedicated to Accor provides employees with the opportunity to enjoy memorable experiencesthroughout the year thanks to preferential rates in hotels and exclusivediscounts with a wide range of partners. The RBH company benefits extendthese offerings across RBH Managed hotels Hapi Benefits Refer and Reward Schemesan extra days holiday for your birthday and pension scheme. To concludethis power trio we have The Municipal Hotel benefits with friends and familyrates discounts free meals on duty gratuities discounted local parking andsocial events. Whats not to love

You will have access to a benefits package we believetruly works for our people and enhances our overall culture...Tolearn more about our full benefits packageclick heretowatch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunityemployer. We believe in hiring a diverse workforce and sustaining an inclusivepeople-first culture. If at any point throughout our process you requirereasonable adjustments please

Apply now. Let your passion shine. #MGallery#MGalleryMoments #LifeatRBH

Employment Type : Gig
Experience: years
Vacancy: 1