Sales Support

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Job summary

The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director.

This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction.

Within the role you will liaise with various stakeholders including internal CDW departments vendors & suppliers as well as directly with customers.

What you will do

• Quotations on both standard and non-standard products
• Placing orders via our sales tools
• Managing Outlook mailboxes both co-worker and customer specific
• Dealing with initial customer queries or issues
• Product returns
• Product information including manufacturer data sheets and specification checking
• Reporting including Back Order and ad-hoc customer requirements
• Changes to products and prices within ServiceTrack catalogues
• Work with key vendors and partners as required to develop
• opportunities and relationships in existing clients
• Liaise with internal departments including Customer Services Credit and Purchasing
• Develop and maintain portfolio product knowledge as defined by the
• Account Director
• Understand vendor promotions and special bid processes
• Understand deal registration process
• Assist with holiday cover and training of co-workers

What we expect of you

• PC literacy (Word Excel Outlook Web Browser) with fast & accurate keyboard skills able to create and apply formulas
• Understanding the importance of accurate reporting
• Understanding of the IT industry sales channel
• Strong analytical and problem-solving skills
• Use of internal tools for account management and order processing (Microsoft Navision CRM)
• Experience working in a commercial environment preferred
• Previous administration experience in a similar role preferred
• Industry product and service knowledge preferred
• Excellent interpersonal & communication skills
• Ability to build a rapport with customers partners and internal co-workers
• Strong time management and prioritisation skills
• Ability to change and prioritise tasks constantly throughout the
• day/week/month
• Drive and ambition
• Strong attention to detail
• Natural business acumen and ability to assimilate numbers/financials quickly
• Ambitious to grow a successful career within CDW
• Commercially minded

CDW is committed to being an AI-fluent organization

Were looking for people who bring curiosity a learners mindset and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner openness to experimentation and a shared interest in learning together on AI. Our goal is to create a culture where AI enhancesnot replaceshuman creativity and decision-making. You dont need to be an expert today; what matters is your readiness to explore adapt and grow with us as we integrate AI responsibly and effectively into our work.

Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one thats curious adaptive and ready to explore whats possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve whats possible through technology. What makes CDW different isnt just what we doits how we do it. At CDW we act as onebuilding trust speaking candidly and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. Thats why we think of ourselves as coworkers not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack fulllifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape whats next.

Together we deliver the full promise of what technology can do. Together we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

Employment Type : Full-Time
Experience: years
Vacancy: 1