Lead Delivery Manager DCX

Description

About us

Were the team behind digital retailer Very.

Our purpose helping families get more out of life powers everything we do. We want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

About the role

Leadsthe end-to-end delivery oflargescaleinitiativesand/or programmes of optimisation activity across one ormore squadsas well as ensuring delivery ofsmall changeand business-as-usual (BAU).The Lead Delivery Manager ensures delivery excellence fosters a high-performing delivery culture and drives continuous improvement.A Lead Delivery Manageris able tomanage complex high-risk products and services.

This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like-minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define design build and run frictionless experiences that sets The Very Group apart from other online retailers

Key Responsibilities

Team Leadership and delivery

• Leads cross disciplinaryteams(direct or matrix/internal/third parties)to deliver on time to cost with the right quality outcome for the customer
• Facilitatessquad ceremonies (e.g. stand-ups retrospectives planning)
• Monitors and drives the overall progress and performance oftheir squads and progress against sprint goals and delivery milestones
• Establishes and managesdelivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs.
• Facilitates cross-team collaboration and clear communication and transparency within their delivery teams.
• Acts as a strong leader and role modeldemonstratingan excellent delivery mind set and promotinga culture of accountability
• Contributes to improvingdelivery capabilityacross their squadsand through their direct reports.
• Facilitates the delivery of high-quality software regularlyrepeatedlyand predictably using a metric driven approach to continuous improvement.
• Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning.
• Supports thePortfolio Managerin raising standards across delivery and implementing strategies to meet our delivery OKRs
• Takes part in and supports community forums

Risk and issue management

• Proactivelyidentifiesand manages risks issueassumptionsand dependencies that couldimpacttheir teams deliveryand benefit realisation.
• Managestheescalation processto Portfolio Manager andePMO

Planning & Prioritisation:

• Facilitates planning cycles across squadsand contributes to QPP.
• Workswith stakeholders tofacilitatethe prioritisation of work from a technical and product roadmap perspective.

Governance:

• Builds and managesthe agreed governancestructureacross projectssmall change and BAUin liaison withePMO.
• Ensures all key stakeholders are held accountable for their part of the delivery.
• Ensures that all key decisions are documented and have the right level of sign off.
• Monitorsand managesdelivery performance risks and status
• Ensures all work is managed inscopeand any change requests are managed and impacts surfaced

Resource & Capacity Management:

• Managesallocatedsquadand teamcapacity; alignsresourcing to priorities and optimising the allocation of resources.
• Identifiesand resolves resource bottlenecksin liaison with the Portfolio Manager.

Financial Management:

• Manages budget allocations and tracksspendacross theirallocatedsquads and that regular cost reviews are held ensuring that any issues are escalated.
• Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior managementregardinginvestments and priorities.

Stakeholder Engagement:

• Engages regularly and builds productive relationships with senior leaders Heads of Product Heads of Tech and delivery teams.
• Provides clear communication on progress risks and changes to theePMOand business stakeholders.

Change Management:

• Supports effective transition of changes into BAU.

Reporting & MI:

• Provides regularinitiative and roadmapupdatesensuring risks are highlighted and mitigation plans are in place
• Deliversaccurateandtimelyreporting on KPIs and delivery metrics.

About you

TheLead Delivery Manageris an experienceddelivery professional who role modelsexcellent delivery practices

• Aproven ability to govern large complex and cross-functionalinitiatives
• Good commercial and financial acumen.
• Proficientin Agile delivery models.
• Can recognise when something does not work and encourage a mindset of experimentation.
• Able to listen to the needs of technical and business stakeholders and interpret them.
• A bias towards action always finding ways to remove barriers to rapid delivery.
• Strong stakeholder and 3rd party management skills.
• Manages stakeholder expectations andfacilitatediscussions abouthigh riskand complexity even within constrained timescales.
• Actively addresses the most complicated risks issues and dependencies including where ownership exists outside the team or no clear ownership exists.
• Canidentifydependencies in plans across services and coordinate delivery.
• Engages colleagues with enthusiasm and commitment. Theyare able tobring people together to form a motivated team.
• Ability to coach and mentor delivery resolution skills.
• Knowshow to optimise the delivery flow of teams managing the pace and tempo.
• They fully understand the environment they work in and can prioritise the most important or highest value tasks.
• Hasthe ability to reflectandbe resilient

Some of our benefits

• Flexible hybrid working model
• Inclusive culture and environment check out our Glassdoor reviews
• 6500 flexible benefits allowance to suit your needs
• 30 days holiday bank holidays
• LinkedIn learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on
• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly and if successful in securing this role you may be required to undertake a credit CIFAS and DBS check.

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage - An informal 30-45minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage A one-hour task-based interview which will be relevant to the BAU of the role. This can be held either in-person or remotely.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If youd like to know more about our interviews you can find out here.

Diversity inclusion and equal opportunities

Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be aDisability Confident Committed Employerand have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1