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Triage LeadServe • Cardiff, Wales, UK
Triage Lead

Triage Lead

Serve • Cardiff, Wales, UK
30+ days ago
Job type
  • Full-time
Job description

Position Role: The Triage Lead manages demand intake prioritises and routes requests balances workloads ensures timely delivery and acts as unit liaison.

Responsibilities:

  1. Lead the SSAU triage function ensuring effective intake prioritisation and routing of all incoming demand.
  2. Define maintain and apply triage criteria workflows and routing rules to support consistent and auditable decisionmaking.
  3. Ensure timely and appropriate allocation of work to Core Processing or Specialist functions in line with service priorities and capacity.
  4. Serve as main contact for unit personnel and external stakeholders managing expectations and resolving initial queries efficiently.
  5. Monitor demand patterns volume and complexity. Identifying risks or pressures and informing workforce planning and process improvement.
  6. Maintain situational awareness across SSAU workflows to support service resilience and continuity.
  7. Serve as Unit Liaison for designated units ensuring clear communication and SSAU awareness of unit needs plans and issues.
  8. Provide financial SME advice to units on pay allowances charges benefits and produce special financial cases as needed.

Employment Type : Full Time
Experience: years
Vacancy: 1
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Triage Lead • Cardiff, Wales, UK

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