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Sonova International
Hearing Wellness Advisor TauntonSonova International • Taunton, England, UK
Hearing Wellness Advisor Taunton

Hearing Wellness Advisor Taunton

Sonova International • Taunton, England, UK
30+ days ago
Job type
  • Full-time
Job description

If you enjoy working directly with customers supporting clinical care and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.

Youll play a key role in supporting customers throughout their hearing journey while building the experience skills and qualifications needed to progress into clinical audiology- backed by the scale stability and investment of Boots Hearingcare.

This is a hands-on customer-facing role with real responsibility structured development and a clear future pathway.

The clinic environment

Youll work within a modern clinic supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

  • Access to the latest hearing technology and hearing aid solutions
  • Structured diaries and appointment-based services
  • Strong clinical and operational support
  • Clear processes and high standards of care

The role

As a Hearing Wellness Advisor youll:

  • Be the first point of contact for customers providing a warm and professional welcome
  • Carry out hearing screenings and pre-clinic checks
  • Support hearing aid maintenance aftercare and troubleshooting
  • Assist Audiologists with clinic flow and customer preparation
  • Confidently discuss hearing health ear care products and next steps with customers
  • Manage administration appointments and customer records accurately
  • Play an active role in delivering a high-quality customer-centric service

Youll be trusted with responsibility and supported to grow your capability over time.

Training & career progression

From day one youll receive structured training to build confidence and clinical understanding including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months with all accommodation and expenses covered and is supported by hands-on experience in store.

Career pathway

This role offers a clear progression route: Hearing Wellness Advisor QHAD Audiologist

With strong performance you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme leading to a qualified Hearing Aid Audiologist role.

Entry requirements:

  • GCSEs (or equivalent) Grade C / 5 or above in Maths English and Science
  • Strong performance and customer focus
  • Ability to balance academic study with clinical practice

Whats in it for you

  • Salary: 26500 per annum
  • Monthly bonus scheme
  • Boots Discount Card
  • Free hearing aids (if required as an employee)
  • Free flu vaccination (discounted for family members)
  • Pension scheme (including salary sacrifice)
  • Life assurance
  • Flexible Benefits Box tailor your package
  • Telus wellbeing support confidential support inside and outside work
  • 25 days annual leave increasing to 30 with service plus bank holidays
  • Long service awards recognising your contribution

What were looking for

  • A strong customer-service background (healthcare or retail ideal)
  • Confidence working with customers in a consultative environment
  • Excellent communication and organisational skills
  • Strong attention to detail and administration skills
  • A genuine interest in hearing health and progression into audiology
  • GCSEs (or equivalent) in Maths English and Science to support future QHAD entry

We care. We drive innovation. We strive for excellence. We build the best team.

#BootsHearingcare#BootsHearingcare


Required Experience:

Unclear Seniority


Employment Type : Advisor
Experience: years
Vacancy: 1
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Hearing Wellness Advisor Taunton • Taunton, England, UK

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