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AccorHotel
Head of Event OperationsAccorHotel • London, England, UK
Head of Event Operations

Head of Event Operations

AccorHotel • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

The Head of Event Operations is responsible for the end-to-end operational delivery of all conferences banquets and private events at Sofitel London St James. This encompasses orchestrating every elementkitchen front-of-house AV planning and client liaisonto ensure seamless event execution and exceptional outcomes.

The role carries direct accountability for standards staffing financial performance and client satisfaction across all event spaces. Line management responsibility extends to the Conference & Events Operations Manager and Events Planning Executive ensuring continuity and communication integrity throughout the client journey from booking through execution.

As a senior member of the Food & Beverage management team the role extends beyond events operations to contribute to the collective performance culture and standards of the wider F&B operation. The successful candidate will be a genuine team player whose capability and presence add value across the department.


Qualifications :

  • Proven background in event operations leadership within a luxury or five-star hotel private members club or a similar premium venue which is ideally in a central London or comparable market.
  • Demonstrable experience managing the full events journey from planning handover through to post-event debrief with accountability for multiple concurrent functions.
  • Experience managing or closely collaborating with event planning or coordination functions an understanding of both the commercial and operational dimensions of the sale to execution relationship.
  • A proven track record of building developing and retaining high-performing teams within a structured luxury service environment.
  • A broad F&B operational grounding so that they are comfortable and credible across the full food and beverage environment not exclusively within a conference and events context.
  • Exceptional organisational capability they are able to hold multiple events in preparation simultaneously without sacrificing detail or composure.
  • Clear confident communicator across all stakeholder levels: clients colleagues senior leadership and suppliers.
  • Commercially fluent for example they are able to read a Hotel Profit and Loss statement manage a payroll budget and identify revenue opportunities within the event cycle.
  • Technically proficient across event Audio Visual and meeting room technology.
  • Familiar with Hotel Property Management Systems Micros Symphony and event management platforms; Opera Cloud and Delphi experience advantageous.
  • Fluency in LQA and/or Forbes standards is also advantageous.

  • Calm decisive and authoritative under pressure this role is really seen as the Orchestrator who keeps every part of a complex event moving in the same direction without visible effort.
  • Naturally client-facing with the presence and interpersonal intelligence to represent Sofitel to a discerning audience able to build an emotional connection with clients and their team.
  • An Architect of Occasions in approach meaning they bring considered intent to how an event space feels flows and is experienced not just whether it functions operationally.
  • A team builder who invests in people and takes genuine pride in the success of those around them.


Additional Information :

Managed Hotels.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Head of Event Operations • London, England, UK

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