Buyer Services Assistant Leeds
Leeds - Hybrid Full-time Sales & Customer Experience
About the Role
Were looking for a highly motivated Buyer Services Assistant to join our team in Leeds. This is a fantastic opportunity to play a key role in driving buyer engagement supporting sales performance and delivering an outstanding customer experience across our auctions.
Working closely with the Buyer Services Manager youll help ensure our buyers are informed engaged and attending salesboth online and in person.
What Youll Be Doing
Build Buyer Relationships
- Proactively contact buyers through telesales and marketing activity
- Develop strong long-term relationships with new and existing customers
- Promote upcoming sales stock and services to maximise attendance
Drive Engagement & Sales Performance
- Increase buyer participation across auctions and events
- Support the conversion of provisional bids into confirmed sales
- Influence where and how buyers engage with our sales channels
Analyse & Report
- Capture all interactions in Salesforce
- Track campaign performance and buyer trends
- Produce reports and insights to improve future activity
Support Marketing Campaigns
- Work with central marketing to deliver targeted campaigns
- Help prepare marketing briefs and post-sale reports
- Distribute catalogues and promotional materials to key buyers
Deliver Great Customer Experience
- Act as a key point of contact for buyer queries
- Gather feedback to improve service and satisfaction
- Support complaint handling where required
What Were Looking For
Experience in telesales customer service or telemarketing
Strong communication skills and a confident phone manner
Comfortable working with data (Excel/Salesforce experience desirable)
Highly organised with great attention to detail
A proactive target-driven mindset
Ability to build relationships with a wide range of stakeholders
Why Join Us
- Be part of a fast-paced commercially driven environment
- Play a direct role in influencing sales performance
- Gain exposure to marketing analytics and customer engagement
- Work with a supportive team and develop your career
Ready to Apply
If you enjoy building relationships working with data and making a real impact on sales wed love to hear from you.
Apply now and take the next step in your career with us.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this work with a carefully selected and trusted group of recruitment partners.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Who we are
Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.
The Benefits
Benefit 4
Benefit 5
Benefit 6
Testimonials
Aneliese Platts
Senior Designer
The people that work here are what sets Cox Automotive apart. We genuinely work as a team and I feel the same level of support everywhere in the business. Working here is like a family away from home but most importantly we have fun whilst doing it!
Ann Fairbanks
Executive PA & Business Support
I wouldnt be where I am today without Cox Automotive. The company has real culture of learning pushing the boundaries and making YOU better. Its all built on strong values that are more than just words theyre acted on every single day.
Gemma Hepple
National Operations Manager
In my nine years here Cox Automotive has allowed me to learn grow and hone my skills. Theres a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a mans role.
Documents
Required Experience:
Junior IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 25001 - 30000