Customer Experience Advisor Leasehold

X 1 Permanent 18.5 hours per week - Actual Salary: 13881.50 per annum

X 1 Fixed Term until 28 February 2027 24 hours per week (earliest start 3rd August 2026) - Actual Salary: 18008.43 per annum

Are you passionate about delivering outstanding customer service and making a real difference to peoples lives Were looking for two Customer Experience Advisors to join our friendly and dedicated Leasehold team.

You will deliver excellent customer service to our home ownership customers which include leasehold owners and shared ownership owners. You will receive and respond to customer requests and enquiries over the phone by e-mail and at times this may be face to face.

Youll play a vital role in ensuring every customer receives a positive experience helping to resolve queries manage requests and supporting our wider Housing Management services.

You will also be a key part of the team helping deliver key services such as on-boarding new customers lease extensions Right to Buy applications Staircasing requests leasehold and shared ownership repairs setting up and managing direct debits and income recovery.

We pride ourselves on being a supportive inclusive and forward-thinking employer where your contribution truly matters.

About you

Were seeking someone who thrives in a busy customer-focused environment and enjoys working as part of a team.

Youll bring:

• Experience in a customer service environment with excellent communication skills
• Strong organisational and administrative skills
• Confidence using Microsoft Office and in-house database systems

If youre ready to take the next step in your customer service career and make a real impact wed love to hear from you. Were reviewing applications and holding interviews as they come in so if you are interested in the role apply today!

If you are internal candidate and applying for the secondment position please speak to your manager before applying. We will seek Head of Area approval.

Alliance life

At Alliance we create places our customers are proud to call home. Across more than 7000 homes our teams care deeply about the people and communities we support. We want our customers to feel they belong feel safe and have the opportunity to thrive.

Were a purpose-led organisation with a strong performance culture where colleagues are supported to bring their best every day. We call this being on your A-Game using the right mindset and skills to deliver great outcomes for customers colleagues and stakeholders with compassion and care.

Our A-Game standards outline the behaviours we ask our colleagues to live by:

We are all about the customer

We are one team

We are easy to do business with

We are striving for excellence

We are forward thinking

Bring your authentic self

Were committed to building a workforce that reflects the diversity of our customers and communities and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us were a great place to work through our colleague survey which uses the internationally recognised Great Place to Work Trust Index.

Were continuing to build an inclusive workplace where everyone has the opportunity to grow succeed and be recognised for the great work they do.

We welcome applications from people of all backgrounds identities and experiences.

As a Disability Confident Leader we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. We also apply the same inclusive approach to applicants from underrepresented ethnic groups and members of the LGBTQ community.

We want everyone to feel supported throughout the recruitment process so please let us know if theres anything we can do to help you showcase your talents. This could include adjustments relating to a disability or neurodiversity such as dyslexia or arranging interview times around childcare or caring responsibilities.

Our Agile Working

Depending on your role youll have the flexibility to work from one of our office hubs from home or while out and about using one of our mobile hotspots.

Weve invested in flexible workspaces and technology so you can work in a way that supports both your wellbeing and work/life balance. How this works in practice will always be considered alongside the needs of the business our customers and your team.

Our head office in Portishead is located by the Marina with free parking and easy access to shops restaurants and supermarkets. Our offices in Portishead and Weston-super-Mare have both been newly refurbished creating modern collaborative and welcoming spaces to work.

If you need any support with your application please callor emailand we will be happy to help.

Our People Team reviews and acknowledges every application we receiveso please keep an eye on your inbox for updates (and check your spam folder just in case).

*dependant on role

The benefits

25 days annual leave plus bank holidays

Your Alliance Day a day off on your work anniversary

Family
Friendly Leave

Enhanced Pension Scheme

Health Care
Cash Plan

Learning and Development opportunities

Discounts
Portal

Wellbeing
Programme

Make the
Difference Day

Employee
Assistance Programme

Documents

Required Experience:

Unclear Seniority

Employment Type : Advisor
Experience: years
Vacancy: 1