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Deloitte - Recruitment
Quality Assurance Operations ManagerDeloitte - Recruitment • London, England, UK
Quality Assurance Operations Manager

Quality Assurance Operations Manager

Deloitte - Recruitment • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

This is a remote position.

Job Title: Quality Assurance Operations Manager

Duration: 6 Months

Location: Hybrid/Flexible London - To be discussed

Competitive Day Rate Inside IR35

Role Overview
We are seeking an experienced Quality Operations Manager / Lead to oversee and manage the Quality Assurance team within a dynamic financial services environment. The successful candidate will be responsible for day-to-day people management performance monitoring target setting workflow management and ensuring adherence to the established quality framework. This role requires a proactive leader who can drive continuous improvement initiatives support change management across quality processes and deliver insightful reporting and presentations to stakeholders.

Key Responsibilities

  • Lead and manage the Quality Assurance team providing guidance support and performance management.
  • Monitor team performance against targets and quality standards implementing corrective actions as needed.
  • Manage daily workflow to ensure efficient and effective quality operations.
  • Ensure compliance with the organisations quality framework and standards.
  • Drive and support changes and improvements across the quality framework and processes.
  • Conduct root cause analysis and track actions to resolution to prevent recurrence of quality issues.
  • Prepare meeting materials including slides and reports and present findings to senior stakeholders.
  • Collaborate with cross-functional teams to embed quality best practices and continuous improvement.

Key Experience and Skills:

  • Proven experience managing quality assurance teams in a professional services or consulting environment.
  • Strong leadership and people management skills with the ability to motivate and develop teams.
  • Excellent understanding of quality frameworks performance metrics and process improvement methodologies.
  • Analytical mindset with experience in root cause analysis and action tracking.
  • Effective communication and presentation skills capable of engaging senior stakeholders.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Familiarity with hybrid working environments and flexible working arrangements.



Employment Type : Full Time
Experience: years
Vacancy: 1
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Quality Assurance Operations Manager • London, England, UK

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