Security Supervisor

Job Role: Security Supervisor

Working Hours: Average 38 hours per week on a 2 week rolling rota.

Shift Pattern (2 week rolling rota):

• Week 1: Monday Tuesday Wednesday Saturday & Sunday
  
• Week 2: Monday Tuesday & Wednesday - 9:00-18:30 (9.5 hour shifts)
  

Pay: 14.45 per hour

Location: Brunel Shopping Centre 29A Canal Walk Swindon SN1 1LF

Reporting to: Contracts Manager

Overview

Anchor Group Services is seeking an experienced and professional Security Supervisor to join our team at Brunel Shopping Centre Swindon. This is an excellent opportunity for a motivated security professional to take a leading role in delivering a safe secure and welcoming environment for customers tenants visitors and staff.

As Security Supervisor you will be responsible for supervising the day-to-day security operation supporting and leading the on-site team and ensuring the highest standards of service delivery are maintained at all times. You will act as a key point of contact for both the client and security personnel ensuring all site procedures health and safety requirements and company policies are consistently followed.

The successful candidate must hold a valid SIA Door Supervisor Licence as a minimum with a CCTV Licence being desirable. The ideal candidate will demonstrate strong leadership skills excellent communication abilities and a proactive approach to managing incidents customer service and operational performance within a busy retail environment.

Duties include:

• Protecting the clients property people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AIs) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
  
• Ensure all emergency procedures are followed and lead/coordinate effective/evacuations/protocol if required.
  
• Follow all escalation procedures with Anchor Group Services and Centre Management.
  
• Assisting the Control Room and CCTV operation including all files and documentation to meet all data protection requirements of GDPR reporting to the Regional Operations Manager and the Data Processor (Centre Manager).
  
• Oversee all day-to-day Security operations ensuring effective key/equipment control.
  
• Ensure security patrol schedules are being followed.
  
• Manage contractor work permit procedures.
  
• Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures.
  
• Reporting all incidents accidents damage and near missed to the management team (Client) immediately via verbal communication followed by a detailed investigation report.
  
• Ensure all defects are reported.
  
• Actively maintain a safe helpful and secure environment for staff customers visitors and the Centres tenants.
  
• Deal with customer queries and complaints quickly and efficiently and escalating when required to a senior manager in which it applies reporting all cases.
  
• Prepare KPI information for centre management.
  

Requirements

• Full 5-year employment checkable history
  
• Valid frontline SIA licence (DS or SG) - ESSENTIAL
  
• Valid CCTV licence - PREFFERED
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  

Benefits

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

Whats Next

If you would like to be considered for this position APPLY NOW and we will be in touch.

Other companies may call this role: Security Team Manager Security Team Supervisor SIA Supervisor Site Supervisor Contract Supervisor Team Leader Security Specialist Security Operative Patrol Officer Shopping Centre Security Officer Security Enforcement Officer SIA Security Officer

Within commuting distance of: Swindon Fairford Chippenham Upavon Cirencester Wantage Tetbury Castle Combe Brize Norton Newbury Witney Trowbridge Thatcham Abingdon Stroud Amesbury

Required Skills:

Full 5-year employment checkable history Valid frontline SIA licence (DS or SG) - ESSENTIAL Valid CCTV licence - PREFFERED Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment

Employment Type : Full Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 14 - 14