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Menzies Aviation
SupervisorMenzies Aviation • Edinburgh, Scotland, GB
Supervisor

Supervisor

Menzies Aviation • Edinburgh, Scotland, GB
30+ days ago
Job type
  • Full-time
Job description

Job Details

Description

Supervisor

  • Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
  • Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
  • Ensure passengers requiring mobility assistance receive timely and professional service.
  • Monitor employee performance and provide coaching, training, and development to wheelchair agents.
  • Address escalated passenger concerns and resolve customer service issues professionally.
  • Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
  • Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
  • Monitor operational metrics, response times, and service quality standards.
  • Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
  • Maintain accurate operational reports, staffing records, and incident documentation.
  • Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
  • Promote a safe, professional, and customer-focused work environment.
  • Ensure proper handling and maintenance of wheelchairs and mobility equipment
  • Perform other duties as requested

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Required

1-2 years:

Previous Wheelchair assistance, customer service, hospitality, or airport operations experience .

Preferred

1-2 years:

Excellent verbal / written communication along with strong leadership and conflict-resolution skills.

Licenses & Certifications

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Supervisor • Edinburgh, Scotland, GB

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