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TTEC Digital
Functional Consultant Microsoft D365TTEC Digital • London, England, UK
Functional Consultant Microsoft D365

Functional Consultant Microsoft D365

TTEC Digital • London, England, UK
30+ days ago
Job type
  • Full-time
Job description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

As we expand across the EMEA region we are building a strong Employee Experience-focused culture around proven leadership and a passionate team hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running we are recognized experts in providing Microsoft Dynamics cloud-based software products.

The Role

We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform excellent presentation and communication skills and a strong background in customer-facing roles.

What you will be doing:

Client engagement
  • Identifiesadditionalopportunities within existing clients and is proactive about escalating those to sales and leadership counterparts
  • Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients
  • Effectively consults client stakeholders on functional approaches alternatives and risks and best practices
  • Has excellent written verbal and visual communication skills
  • Is able topresent to clients in a business-focused impactful and persuasive manner
Project delivery
  • Leads small-scale functional requirements elicitation design and scoping discussions internally and/or with existing and potential clients
  • Decomposes small-scale requirements/user stories into tasks and accurately estimates the effort for themselves or others to complete those tasks
  • Professionally delegates technical tasks to other team members for projects of small scale and low complexity
  • Has led two or more successful projects
  • Identifiesproblems independently anddemonstratesproactive ownership of their solution and vets and evaluates othersproposed solutions
  • Demonstratesa track recordof contributing to successful project delivery
  • Demonstrates an ability tomonitorother consultantscompletion of tasks to help other consultants eliminate or work around impediments and toidentifyadditionalwork for others

Skills and experience you bring:

  • Ability to write simple data queries and/or low-code routines
  • 2 years of experience with Agile delivery (preferred)
  • 5 years experience delivering and 1 years experience leading two or more of the following types (or comparable) of projects:
    • Implementingconfiguringand customizing Microsoft D365 including but not limited to configuring forms views dashboards workflows business rules solutions etc.
    • Implementingconfiguringand customizing Power Platform including but not limited to Power Automate Power BI PowerApps
    • Upgrading/migrating CRMon-premiseto D365 Sales
    • Implementing Microsoft Dynamics CRM or D365 Sales
    • Implementing D365 Marketing Customer Service Field Service Portals or Customer Insights
    • Migrating data and and/or implementing integrations to and from D365
  • Ability to identify whether a routine of medium complexity should be implemented via a no-code solution or via a software development effort
  • Two or more Microsoft D365 certifications
  • A constant learner and is proactive and passionate about seeking out educational opportunities achieving certifications following market trends and overall self-improvement
Consulting operations
  • Consistentlymaintainsor exceeds targetutilization and is proactive about seeking consulting opportunities to maximize his/herutilization
Competencies and behaviors
  • Has the following attributes:
    • Strong interpersonal skills
    • High energy and enthusiasm
    • Integrityhonesty and humility
    • Results-orientation
    • Self-motivation
    • Capability to deal effectively withdifficult situations
  • Is able to:
    • Work independently and as part of a team
    • Work with diverse cultures corporate environments and personality types
    • Maintain a positive attitude
  • Is able towork on multiple projects and prioritize and perform tasks in a customer-friendly manner whileutilizingtime and resources efficiently and effectively
  • Is proficient with Microsoft Office products
#LI-BN1We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Contract


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Functional Consultant Microsoft D365 • London, England, UK

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