Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to12.71 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member where youll be the heart and soul of our guest and owner experience making their stay with us feel extra special!
As a Guest Experience Team Memberyoullbe interacting with guests and owners to ensure they feel welcome valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving prosyoullplay a key role in making every guests stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts ideas and feedback of our guests and owners sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space ensure a clean safe and inviting environment where guests owners and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen communicate clearly andmaintaina professional friendly manner.
- Ability to handle challenges or guest complaints with patience tact and efficiency.
What We Offer
- An inclusive supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities including fully funded qualifications.
- Exclusive team perks including up to 50% off on-park dining 20% discounts on Haven Holidays and in-store purchases free access to our facilities savings at national brands and retailers and so much more!
How to Apply
Were committed to fostering a diverse equitable and inclusive workplace and we encourage applicants of all backgrounds to apply.
To get started click apply now and answer a few quick questions which should take 5 minutes. Once submitted a member of our team will be in touch.
For support or adjustments during the application contact us at:
Guest Experience Team Member • Great Yarmouth, England, UK
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