Reporting to the Director of Operations and Chief Financial Officer (CFO) with regular reporting to the Chief Executive Officer (CEO) the Operations Manager will lead the Academys operational and financial activities. The role will work closely with the Academic Dean Admissions Manager Assessment Team IT Manager Student Support Manager and Finance Manager to ensure operational excellence regulatory compliance and sustainable growth.
The Operations Manager acts as the operational and financial steward of the Academy ensuring robust financial management budgetary control operational efficiency regulatory compliance and continuous improvement across all business functions. The role supports the CFO Director of Operations and CEO through operational insight financial analysis risk management and performance reporting.
The postholder will support compliance with regulatory framework and Conditions of Registration. Responsibilities include supporting equality of opportunity initiatives student success measures governance reporting regulatory submissions operational risk monitoring audit preparation and ensuring institutional processes align with OfS expectations and Higher Education best practice.
The Operations Manager will assess operational budgets forecasting financial performance monitoring supplier management procurement controls and management reporting. The role will maintain operational dashboards and provide data-driven recommendations to senior leadership.
The role will oversee administration facilities coordination IT coordination admissions operations student support infrastructure business continuity planning and service delivery. The postholder will drive continuous improvement and ensure operational processes remain scalable and efficient.
The Operations Manager will maintain operational policies risk registers and standard operating procedures while supporting audits inspections GDPR compliance safeguarding obligations health and safety requirements and partner obligations.
A masters degree in finance Accounting Financial Management Business Finance or a closely related discipline is mandatory. Professional qualifications such as ACCA ACA CIMA CFA or equivalent are desirable.
1-3 years experience in operations management business operations financial operations or institutional administration is essential.
Experience in Higher Education is highly desirable.
Candidates should demonstrate experience in budgeting forecasting Power BI reporting governance support and operational performance management.
Strong financial acumen advanced Excel skills stakeholder management skills XERO operational leadership experience understanding of Higher Education regulatory frameworks and excellent communication skills are essential.
Required Skills:
Desirable Previous experience in a student-facing or administrative role. Experience working in a higher education or regulated environment.
Required Education:
Person Specification Essential Strong communication and interpersonal skills. Ability to coordinate with students teachers and administrative staff effectively. Basic IT skills including familiarity with Microsoft Teams and account setup. Organisational skills for maintaining attendance and records. Proactive and flexible attitude towards work and schedule adjustments.
Operations Manager • London, England, UK
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