About FCM
FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.
About you
As part of FCMs Emergency Assist team you will work directly with the Team Leader supporting them in the day-to-day running of the team and ensuring the necessary functions of our clients travel programme are this Assistant Team Manager role you will play a key part in maintaining operational excellence stepping up to take on Team Leader responsibilities when they are out of the office.
You will play an integral part in the success of our relationships with our clients and are often the first line of communication with our clients and travellers. Using your high level of operational knowledge you will deliver consistently high-quality service by actively listening and interpreting traveller requirements and providing sound and constructive information and options for travel.
You will have a desire for learning consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy passion and think different attitude to any challenge and be able to collaborate effectively with internal and external stakeholders - working both independently and in a team environment. You will be attentive to client and traveller needs while supporting the Team Leader in driving team performance and engagement.
Qualifications
Whats in it for you
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
Required Experience:
Manager
Employment Type : Full Time
Experience: years
Vacancy: 1
FCM Emergency Assist Assistant Team Manager • London, England, UK
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