Services Program Manager

Job Description Summary

In this exciting new role you will lead the execution of R&O Programmes and deliver projects that support key business goals. This is an exciting new project of establishing and executing a new Dowty Propeller Shop. Working closely with customers suppliers and internal stakeholders you will provide programme management and logistics support services support customer operations in delivering contractual requirements and coordinate technical logistics quality assurance maintenance and repair activities. You will also support customer enquiries and meetings while leading teams to resolve complex issues and achieve financial and contractual objectives within required timescales.

Our culture for the people of GE Aerospace is that their work isnt just a job. It is their passion and purpose. We work and win as one team accountable to each other and our customers and we are always finding a better way and climbing higher together. We were meant to fly.

Our confidence to deliver for today tomorrow and the future is due to our culture rooted in three lean foundational behaviors: respect for people continuous improvement and customer driven.

Job Description

We are striving to have a culture known for our:

• Passionate Innovators: We are a team who develops technology to invent the future of flight; by taking considered risk and rapidly experimenting to learn and innovate.

• Accountable Owners: We are proud to call the Company our own and recognize the honor and responsibility that comes with it.

• Collaborative Problem Solvers: We are driven by our purpose and shared priorities to win as one team.

• Developers of World-class Talent: We are on a mission to develop the best talent on the planet and we continuously invest and grow extraordinary talent by entrusting them with challenging work. We create an environment where every employee has an equal chance to reach their potential.

Key Benefits:

Gainend-to-end programme ownershipacross customer commercial and operational activities. Develop deep experience inaccount leadership financial performance and cross-functional execution. Build visibility and career growth throughcustomer engagement stakeholder leadership and continuous improvement initiatives.

• Support the achievement of MOR objectives and key business deliverables.

• Contribute and lead problem-solving initiatives and Kaizen activities to improve business performance processes and customer outcomes utilising FLIGHTDECK

• Provide programme leadership and hold P&L responsibility for assigned programmes ensuring strong commercial and operational performance.

• Develop and maintain effective customer relationships acting as a key point of contact for assigned accounts.

• Drive continuous improvement across assigned business processes to enhance efficiency performance and service delivery.

Key Activities and Essential Responsibilities:

• Lead and coordinate customer accounts providing oversight of PMRs action trackers meeting minutes and daily operational support to ensure effective account management.

• Manage contractual performance across assigned customer accounts ensuring delivery against agreed commitments and performance expectations.

• Own the Dowty S&OP process for designated customer accounts driving forecast accuracy and ensuring customer deliverables are achieved.

• Support financial performance management including QMI processes budgeting activities and delivery against established baseline targets.

• Work collaboratively with cross-functional teams to meet customer requirements achieve business objectives and support internal stakeholder reviews and deliver project outcomes successfully.

• Manage the accounts receivable process for assigned customer accounts ensuring payment is received in line with contracted terms.

Required Qualifications / Experience:

• Programme management / logistics experience gained within a relevant industry e.g. Defence and aerospace aviation automotive etc

• Familiarity with budgeting scheduling risk management and stakeholder communication

• High level of proficiency with all Microsoft Applications

• Excellent communication skills both verbal and written

• Ability to work as part of a cross functional team and build relationships

• Ability to manage budget timelines and resource effectively

• Strong skills in problem-solving decision-making and organization Lean principles

Desired Characteristics:

• Aviation or aerospace industry experience (ideal)

• Strong team player collaborating across functions to achieve shared goals

• Positive can-do attitude and strategic thinking

• Adaptability to changing of priorities for customer demands

• Attention to detail for quality and accuracy in all aspects of program execution

• Resilience under pressure

• Risk awareness

• Conflict resolution

Flexible Working

GE supports and encourages flexible working arrangements where possible and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan called FlexChoice gives you freedom choice and flexibility in the way you receive your benefits as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund which you then can tailor to meet your individual needs;

• Non-contributory Pension

• Life Assurance

• Group income protection

• Private medical cover

• Holiday Hourly equivalent of 26 days with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However under the applicable UK immigration rules as may be in place from time to time it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1