Cleaning Services Manager

Job Role: Cleaning Services Manager

Working Hours: 45 hours per week (working 5 days out of 7) shift times will vary in line with business needs and will include early starts and late finishes

Salary: 35000 per annum

Location: St Johns Shopping Centre Liverpool L1 1LY

Reporting to: Associate Director Key Accounts

Overview

Anchor Group Services is seeking an experienced and proactive Cleaning Services Manager to lead the cleaning operation at a busy high-footfall city centre shopping centre. This is a demanding and fast-paced role that requires proven experience in cleaning or facilities management strong leadership excellent communication skills and the ability to deliver a clean safe and customer-focused environment.

The ideal candidate will be confident operating in a fast-paced retail setting able to respond quickly and professionally to operational challenges and committed to delivering a high standard of cleanliness and hygiene for visitors. You will provide a visible presence across the centre and work closely with the onsite Security Manager to ensure coordinated high-quality service delivery.

About the Role

As Cleaning Services Manager you will take full ownership of the cleaning contract leading a team of cleaning operatives and ensuring all operational compliance and client expectations are consistently met. You will be responsible for service delivery standards team performance health & safety compliance stock control and client reporting.

This is a hands-on management role suited to someone who thrives in a dynamic city centre retail environment is confident in decision-making and is skilled in problem-solving and building strong working relationships.

As part of the duty management team you will assume the role of Duty Manager twice per week (08:0017:00) as per the site rota which includes one Saturday per month (with time off in lieu).

Main Responsibilities:

• Ensure the effective running of cleaning operations and service delivery in line with agreed specifications
  
• Plan staffing levels and produce flexible working rotas to meet client expectations including managing holidays sickness and absence
  
• Maintain high cleaning standards ensuring compliance with COSHH and health & safety requirements
  
• Manage stock levels and ensure adequate supply of cleaning materials and consumables
  
• Conduct regular audits of site cleanliness standards and procedures reporting findings to management
  
• Monitor report and escalate site defects and maintenance issues in line with agreed processes
  
• Respond to cleaning-related incidents customer queries and complaints promptly and professionally
  
• Lead cleaning teams through training inductions and ongoing development ensuring service excellence
  
• Carry out team welfare checks and appraisals to support engagement and performance
  
• Maintain a safe clean and welcoming environment for staff customers visitors and tenants
  
• Maintain site documentation including risk assessments cleaning schedules and audit records
  
• Manage recruitment performance and employee relations issues in collaboration with HR and senior management
  
• Lead site emergency responses evacuations and support business continuity procedures where required
  
• Hold regular client meetings complete KPI reports and support contract retention
  
• Submit reports audits and documentation using company reporting tools
  

Requirements

• Experience of managing large teams within cleaning facilities or associated services
  
• Strong knowledge of cleaning standards processes COSHH and health & safety compliance
  
• Excellent communication skills both written and verbal
  
• Proven ability to lead motivate and develop teams
  
• Experience managing performance recruitment and employee relations issues
  
• Highly organised with strong problem-solving abilities
  
• Ability to work under pressure in a fast-paced environment
  
• Strong client-facing skills with the ability to build lasting relationships
  
• Competent in Microsoft 365 and Timegate (Zoho desirable)
  
• Confident in managing change and maintaining service delivery within a dynamic environment
  
• A proactive high-energy approach with a strong sense of ownership and accountability
  
• A flexible team-oriented mindset with a hands-on approach to management
  
• Professional proactive and committed to high service standards
  

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy
  
• Auto Enrolment Pension
  
• Stream access to pay as you earn it
  
• Cycle to Work Scheme
  
• Free Employee Assistance Programme (24/7 access including counselling and free virtual GP appointments via the new Livi app)
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  
• Free on-site parking
  
• 2 minute walk from Liverpool Lime Street Train Station
  
• Discounted membership at the brand new state of the art on-site gym
  

Whats Next

If you think you have what it takes APPLY NOW and well be in touch.

Other companies may call this role: Cleaning Manager Soft Services Manager Facilities Cleaning Manager Cleaning Operations Manager Contract Cleaning Manager Hygiene Manager

Within commuting distance of: Liverpool Wavertree Bootle Birkenhead Speke Huyton Kirkby Wallasey Chester Southport St Helens Wigan Newton-le-Willows Runcorn Widnes Wirral Flintshire Cheshire Ormskirk Bromborough Knutsford Warrington Frodsham Lancashire Greater Manchester

Required Skills:

Experience of managing large teams within cleaning facilities or associated services Strong knowledge of cleaning standards processes COSHH and health & safety compliance Excellent communication skills both written and verbal Proven ability to lead motivate and develop teams Experience managing performance recruitment and employee relations issues Highly organised with strong problem-solving abilities Ability to work under pressure in a fast-paced environment Strong client-facing skills with the ability to build lasting relationships Competent in Microsoft 365 and Timegate (Zoho desirable) Confident in managing change and maintaining service delivery within a dynamic environment A proactive high-energy approach with a strong sense of ownership and accountability A flexible team-oriented mindset with a hands-on approach to management Professional proactive and committed to high service standards

Employment Type : Full Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 35000 - 35000