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Manpower UK - RISE
Customer Service Advisor - Out of HoursManpower UK - RISE • Eccles, ENG, GB
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Customer Service Advisor - Out of Hours

Customer Service Advisor - Out of Hours

Manpower UK - RISE • Eccles, ENG, GB
30+ days ago
Job type
  • Full-time
Job description

Job Description

Customer Service Advisor

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  • Salary: £16.11 per hour (Combined standard rate and shift allowance)
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  • Location: Capgemini, Trafford Park, Stretford, Manchester M41 7HA
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  • Working Pattern: Office-based
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  • Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
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Typical shift pattern is a 3-week rotation:

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Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night

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Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day

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Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

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Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

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In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

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What you'll do

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  • Respond to customer requests via telephone, email, and web chat
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  • Log all requests using the appropriate call logging software
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  • Resolve issues or provide advice and guidance where possible over the phone
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  • Assign calls to the relevant support teams when needed
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  • Action Back Office requests when required
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  • Advise customers and support teams on known problems/workarounds
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  • Keep customers updated on the progress of their request or incident
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  • Contribute to team success by meeting agreed personal targets
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Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

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What you'll bring

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  • Excellent communication skills, both verbal and written
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  • A genuine passion for delivering great customer service
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  • Willingness to learn and adapt
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  • Ability to work independently and as part of a team
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  • Strong problem-solving skills
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  • Confidence working under pressure
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If you're looking for a stepping stone into a career in technology, this could be your next move.

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Interested? Apply today!

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If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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Customer Service Advisor - Out of Hours • Eccles, ENG, GB

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