Talent.com
Mercor
Customer Success Operations EvaluatorMercor • London, England, United Kingdom
Customer Success Operations Evaluator

Customer Success Operations Evaluator

Mercor • London, England, United Kingdom
4 days ago
Job type
  • Part-time
  • Remote
  • Quick Apply
Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

  • Evaluate AI-generated artifacts against domain-specific quality rubrics.
  • Identify factual, aesthetic, and presentation errors in outputs.
  • Provide clear, structured written feedback to improve AI model performance.
  • Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
  • Collaborate with subject matter experts to ensure consistency and relevance across datasets.

Qualifications

Must-Have

  • 5+ years of relevant professional experience in Customer success / support operations.
  • Native or professional fluency in English.
  • Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Preferred

  • Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Create a job alert for this search

Customer Success Operations Evaluator • London, England, United Kingdom

Similar jobs

Engagement Manager

Albion Rye AssociatesGreater London, England, United Kingdom
Full-time

Engagement Manager – Market Access | Life Sciences Consulting.Engagement Manager Market Access.This is a senior client-facing role offering the opportunity to shape strategy, lead high-impact proje... Show more

 • Promoted

Customer Success Manager

Corporate Workplace AppointmentsGreater London, England, GB
Full-time

Business Analyst / Customer Success Manager.Business Analyst - Customer Success Manager (Client Relationship Focus – Technology Services) However you do not need to come from a technical or IT back... Show more

 • Promoted

Customer Success Manager II EMEA

HSIGreater London, England, GB
Full-time

We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with customers while actively managing their experience across HSI's full product suite: ... Show more

 • Promoted

Customer Success Manager

Maxwell BondLondon, England, GB
Full-time

This is a Customer Success Manager role for a growing SaaS business in the financial technology space.The role manages a portfolio of enterprise and mid-market accounts across Europe, with responsi... Show more

 • Promoted

Global VP, Customer Success - Growth & Retention Leader

CandexGreater London, England, United Kingdom
Full-time

Candex is seeking an RVP, Customer Success to oversee and enhance customer relationships with Fortune 500 clients.This role involves managing executive relationships, driving product adoption, and ... Show more

 • Promoted

Customer Success Manager, RegTech for Gambling

VixioGreater London, England, GB
Full-time

A leading regulatory intelligence firm in Greater London is seeking a Customer Success Manager to enhance client experiences within the gambling and payments industry.You will build strong relation... Show more

 • Promoted

Customer Success Manager

Adelaide Metrics Inc.Greater London, England, GB
Full-time

Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.Adelaide is the leader in one of the... Show more

 • Promoted

Customer Success Lead for Verification & Growth

Regenified, LLCGreater London, England, GB
Full-time

Regenified, LLC is seeking a Customer Success Manager in Greater London to champion customer relationships and ensure their experience throughout the verification journey.You'll guide customers, re... Show more

 • Promoted

Customer Success Manager - Enterprise

Powtoon LimitedGreater London, England, GB
Full-time

Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge.As our Enterprise business continues to grow, we... Show more

 • Promoted

Customer Success Engineer II - EMEA Weekend Coverage

QumuloLondon, England, GB
Full-time

Customer Success Engineer II - EMEA Weekend Coverage.Customer Success Engineer II - EMEA Weekend Coverage.Get AI-powered advice on this job and more exclusive features.Qumulo is the unstructured da... Show more

 • Promoted

London-Based Customer Success Manager - Onboarding & Growth

InfrontGreater London, England, GB
Full-time

Infront is looking for a Customer Success Manager to join our London-based team.You will take ownership of a portfolio of clients, enhancing customer experience and driving long-term value.This rol... Show more

 • Promoted

Implementation Architect: Customer Success Manager

Boostbar, Inc.Greater London, England, GB
Full-time

AtBoost inc, the most critical moment in a client’s journey is the transition from "Signed Contract" to "Fully Operational.As ourCustomer Success Manager, you are the architect of that transition.R... Show more

 • Promoted

Document Cloud Customer Success Manager: Drive Adoption

AdobeGreater London, England, GB
Full-time

A leading software company is seeking a Customer Success Manager for Document Cloud in London.The role involves building customer relationships and ensuring product adoption.Candidates should have ... Show more

 • Promoted

EMEA Mid‑Market Customer Success Manager — Impact & Growth

HarveyGreater London, England, GB
Full-time

A legal tech company based in the UK is seeking a Mid Market Customer Success Manager to facilitate the integration of their AI solutions into client workflows.The role requires strong customer rel... Show more

 • Promoted

SuccessFactors Employee Central Lead

Tata Consultancy ServicesGreater London, England, GB
Permanent

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.TCS London Office number 02031552100 with the subject line: ... Show more

 • Promoted

Customer Success Manager I – UK (London)

CompTIAGreater London, England, GB
Full-time

A prominent IT association in Greater London is seeking a Customer Success Manager to provide exceptional support and foster long-term relationships with B2B clients.The role involves developing st... Show more

 • Promoted

Senior Customer Success Lead — Enterprise Legal Tech

Menlo VenturesGreater London, England, United Kingdom
Full-time

A leading technology company in London seeks an experienced Customer Success Manager.The role focuses on guiding clients through onboarding and driving product adoption.Candidates should have over ... Show more

 • Promoted

Customer Success Manager

Harrington StarrGreater London, England, GB
Full-time

This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform.The team wil... Show more

 • Promoted

Customer Success Manager

Alfa AIGreater London, England, GB
Full-time

Customer Success Manager needed, based in Hoxton London with ideally 1 day per week (or every 2 weeks) in the office; salary £45-65k, plus 40% uncapped OTE.Ideal candidate has exceptional relations... Show more

 • Promoted

Customer success Manager

Qureos IncLondon, England, United Kingdom
Full-time

ECHO PRODUCTIONS LTD is seeking a proactive and dedicated.In this full-time role, you will be instrumental in building and maintaining strong, long-lasting relationships with our clients.The ideal ... Show more