Talent.com
Pertemps Bond
Repairs Complaints & Legal OfficerPertemps Bond • Hillingdon,South East,UK
Repairs Complaints & Legal Officer

Repairs Complaints & Legal Officer

Pertemps Bond • Hillingdon,South East,UK
30+ days ago
Salary
£21.41 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Repairs Complaints & Legal OfficerLocation: Hillingdon, Greater London
Pay Rate: £21.41 per hour
Contract: Temporary, Full-Time
Location: Uxbridge, Middlesex, UB8 3EU
Hybrid Working: Available after training period (minimum one month) – 1 day per week working from home

About the Role: We are seeking a proactive and customer-focused Repairs Complaints & Legal Officer to join the Maintenance Service team. This is an excellent opportunity for someone with strong complaint-handling experience who enjoys problem-solving, managing complex cases, and delivering positive outcomes for residents.
The primary focus of the role will be managing housing disrepair claims, alongside investigating and responding to a range of customer complaints, legal enquiries, insurance claims, and Freedom of Information (FOI) requests.
Working closely with Legal Services, contractors, council departments, and operational teams, you will play a key role in ensuring cases are resolved efficiently, professionally, and in line with service standards.

Key Responsibilities
  • Investigate and respond to housing disrepair claims, ensuring cases are managed effectively from receipt to resolution.
  • Handle formal complaints and enquiries from residents, MPs, councillors, and other stakeholders.
  • Manage and respond to Freedom of Information (FOI) requests and insurance claims relating to the Maintenance Service.
  • Liaise with Legal Services, contractors, and internal departments to gather information and progress cases.
  • Prepare reports, correspondence, and legal documentation as required.
  • Provide feedback, recommendations, and quality assurance support to managers and service teams.
  • Monitor case progress and ensure responses are accurate, timely, and customer-focused.
  • Support the council in legal proceedings, including preparing witness statements and attending court when required alongside legal representatives.
About YouWe are looking for someone who has:
  • Experience investigating and resolving complaints in a customer service, housing, repairs, or public sector environment.
  • Excellent written and verbal communication skills.
  • Strong organisational skills with the ability to manage a varied and demanding caseload.
  • Confidence working with multiple stakeholders and building effective professional relationships.
  • The ability to analyse information, identify solutions, and make sound decisions.
  • Experience dealing with legal, insurance, housing disrepair, or regulatory matters is desirable but not essential, as training can be provided.
Apply today if you have a passion for customer service, complaint resolution, and delivering high-quality outcomes in a fast-paced environment. Hillingdoncouncil@Pertemps.co.uk
Create a job alert for this search

Repairs Complaints & Legal Officer • Hillingdon,South East,UK

Similar jobs

Sales Negotiator

Pear RecruitmentLuton, ENG, GB
Full-time

Pear Recruitment Sales Negotiator Luton.Salary - £20,000 (OTE £35,000).Full Licence and own car required.Minimum 3 Months Experience Required.Our client in Luton is seeking a Sales Nego... Show more

 • Promoted

Commercial Property Solicitor

Ohana Recruitment LimitedBedford, ENG, GB
Full-time +1

Competitive + Excellent Benefits + Career Progression.Competitive salary, dependent upon experience and billing history.Auto-enrolment salary sacrifice pension scheme.Discounted legal services acro... Show more

 • Promoted

Senior Healthcare Litigation & Inquests Lead

VennGroupHounslow, England, United Kingdom
Temporary

Venn Group is seeking a Senior Healthcare Lawyer to lead the Clinical Legal Services for an NHS Trust in the South West on an interim basis.The role requires qualification as a Solicitor, Barrister... Show more

 • Promoted

Legal Counsel & Data Privacy Officer (DPO)

Accord HealthcareUxbridge, England, GB
Full-time

This role will be based ON SITE 5 days per week**.Responsible for all data privacy and Compliance systems matters within Accord EMENA.To support the business in a broad range of corporate and comme... Show more

 • Promoted

Litigation and Regulatory Team Leader

St. Albans City & District CouncilSt Albans, England, GB
Full-time

An exciting opportunity has arisen for a Team Leader in the Legal Shared Service Litigation and Regulatory team.This is a pivotal role, combining people management, strategic influence and speciali... Show more

 • Promoted

Highways and Planning Lawyer

Civic Recruitment LimitedReigate, England, GB
Temporary

Month Contract with a Local Authority.To provide expert legal advice, representation, and strategic support on Highways and Planning matters, ensuring the Council discharges its statutory functions... Show more

 • Promoted

Lettings Negotiator

Pear RecruitmentEpsom, ENG, GB
Full-time

Pear Recruitment: Lettings Negotiator.Salary: Basic £20,000 OTE £30,000 - £35,000 Plus £3000 car allowance.Working Hours: Mon Friday 8:30am 18:30pm Sat: 8:45am 5pm, 1 Saturd... Show more

 • Promoted

Legal Adviser (In-house)

COMPUTACENTER (UK) LIMITEDHatfield, Hertfordshire, GB
Full-time

We are looking for a Legal Adviser to join our UK in-house legal team within our Legal & Contracting function.In this role, you will provide pragmatic, commercially focused legal advice to our sale... Show more

 • Promoted

Principal Commercial Officer

Eclectic Recruitment LtdStevenage, ENG, GB
Full-time

A fantastic opportunity has arisen for a Principal Commercial Officer to join a leading engineering and defence organisation, supporting the successful delivery of complex commercial contracts thro... Show more

 • Promoted

Property Litigation Solicitor/Lawyer

Yolk Recruitment LimitedKingswood, ENG, GB
Full-time

Opportunity: Property Litigation Solicitor/Lawyer.Location: Gloucestershire / South Bristol (Flexible and Hybrid Working).Salary: Up to £80,000 + Bonus.Not every Property Litigation role offe... Show more

 • Promoted

Technical Officer - Commercial

East Herts CouncilWatford, ENG, GB
Full-time

Technical Officer - CommercialHertford, SG13 8EQPermanentSalary: £38,009 - £41,506 inclusive of local weightingWorking Hours: 37Job Category: Environmental HealthClosing date: 31/07/202... Show more

 • Promoted

Senior Legal Counsel

OcadoWelwyn Hatfield, England, United Kingdom
Full-time

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, mar... Show more

 • Promoted

Senior Legal Counsel

SkyIsleworth, Greater London, GB
Full-time

Technology & Enterprise Services (TES) Legal team.Skys Technology, Procurement and corporate functions.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is... Show more

 • Promoted

Legal Advisor

ESP Utilities Group LtdLeatherhead, England, GB
Full-time

ESP operates as an Independent Distribution Network Operator (IDNO) and Independent Gas Transporter (IGT) in a highly competitive sector.We own and operate over 900,000 electricity and water assets... Show more

 • Promoted

Chief Legal Officer

Cordell & Co. SolicitorsDorking, England, GB
Full-time

Cordell & Co is a personal injury law firm based in Dorking, Surrey.It is a second-generation family owned law firm with a pedigree in a wide range of areas of personal injury.Our firm is growing a... Show more

 • Promoted

Sales and Lettings Negotiator

italentSt Albans, GB
Full-time

We started back in 2009 with a small crew and a big dream: to bring the best of UK estate agency standards to the fast-moving Dubai property market.Fast forward to today - were now 250+ strong, wit... Show more

 • Promoted

Principal Commercial Officer

Henderson ScottStevenage, England, GB
Full-time

Principal Commercial Officer ?? Stevenage - Hybrid (2-3 days on-site) | ?? Circa £50,000 + Benefits A fantastic opportunity to join a motivated and collaborative team at the heart of UK Defence cap... Show more

 • Promoted

Licensing & Public Protection Officer - Hybrid

Welwyn Hatfield Borough CouncilWelwyn Garden City, England, GB
Full-time

A local government authority in Welwyn Garden City is seeking a Regulatory Services Officer to specialize in licensing under the Licensing Act 2003 and other regulations.The role offers a starting ... Show more