Repairs Complaints & Legal OfficerLocation: Hillingdon, Greater London
Pay Rate: £21.41 per hour
Contract: Temporary, Full-Time
Location: Uxbridge, Middlesex, UB8 3EU
Hybrid Working: Available after training period (minimum one month) – 1 day per week working from home
About the Role: We are seeking a proactive and customer-focused Repairs Complaints & Legal Officer to join the Maintenance Service team. This is an excellent opportunity for someone with strong complaint-handling experience who enjoys problem-solving, managing complex cases, and delivering positive outcomes for residents.
The primary focus of the role will be managing housing disrepair claims, alongside investigating and responding to a range of customer complaints, legal enquiries, insurance claims, and Freedom of Information (FOI) requests.
Working closely with Legal Services, contractors, council departments, and operational teams, you will play a key role in ensuring cases are resolved efficiently, professionally, and in line with service standards.
Key Responsibilities
About YouWe are looking for someone who has:
Apply today if you have a passion for customer service, complaint resolution, and delivering high-quality outcomes in a fast-paced environment. Hillingdoncouncil@Pertemps.co.uk
Repairs Complaints & Legal Officer • Hillingdon, South East, UK
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