Lloyds Banking Group Customer Support - Exeter

Description

JOB TITLE: Customer Support

SALARY: £26,200increasing to £26,950 after 6 months

LOCATION: Exeter , 243 High Street , Devon EX4 3NLWorking across our Lloyds and Halifax branches within a reasonable distancefor a period of up to9months. After this period, the role will be extended to a remote role,assistingour customers over the telephone working from home.

JOB TYPE:Fixed term contract, working in branch untilearly2027transferring to a permanent home working roleassistingour customers over the telephone.

HOURS: Branch hours untilearly2027:35 hours per week, Monday- Saturday

Home working role fromearly 2027and theworkingpatternsis:

5-Day Week pattern:

• Start times between 8am and 10am and end times between 6pm and8pm

• Maximum of 5 out of 7 days (based on a Monday-Sunday week)

• Maximum of 37.5% weekend days (3 weekend days over a4 weekperiod)

Whatyou’llbe doing

You’ll start in one of our branches, supporting customersside‑by‑side.You’llthen transition to working from home, handling inboundcallsand helping customers through a range of channels including social media,web‑chatand remote video appointments.

Whileyou’llhandle some everyday bankingtasks, theheartof this role is helping people through important moments — offering reassurance,guidanceand practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’lladapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.You’llalso recognise opportunities to connect customers with the right products and services.

From day onewe'llteach you all about our products, processes and systems andyou'lllearn how respond to queries quickly and become better every day.

Whatwe’relooking for

• A minimum of 12 month’s customer serviceexperience (There's no need for anypreviousfinancial services experience -we'llprovide all the trainingrequiredacross a comprehensive training programme)

• This position is primarily a home working role, following completion of the branch period and necessary checks. As such,we'relooking for people who have a suitable home working environment includinga private areato take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.

• Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products bydemonstratingexcellent knowledge of our products and services.

• Crucially,you'rea people person - working with your team to provide an essentialservice to millions of customers.

• The commitment to deliver on your promises and goingabove and beyondfor your customer.
  

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities andwe’recommitted to creating an environment in which everyone can thrive,learnand develop.

We’redisability confident. So,ifyou’dlike reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Private medical benefit with BUPA

• Share schemes

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday (increases over time), with bank holidays on top –

• A range of wellbeing initiatives and generousparental leave policies

• Salaries are reviewed annually on 1 April as part of our annual pay review

• We’llalso provide you with afull uniform, soyou’llalways feel prepared andwon’tneed to think about what to wear for work each day.

We know thatgreat talentcomes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Like what you hear? Join us!Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early sodon'tmiss out onthis opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.